Implementation Manager Jobs

About The Position

Requirements

• Exceptional project and program management skills.
• Strong business process design and operational planning capabilities.
• Highly organized with outstanding attention to detail.
• Process-oriented, with a passion for building scalable, repeatable operating models.
• Demonstrated ability to manage multiple complex initiatives simultaneously.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.
• Strong collaboration and relationship-building skills across cross-functional teams.
• Ability to proactively identify operational risks and develop practical solutions.
• Comfort navigating ambiguity while creating structure and clarity.
• Bias toward measurable business outcomes and continuous improvement.
• Strong business acumen and understanding of organizational operations.
• Bachelor's degree or an equivalent combination of education and relevant professional experience.

Responsibilities

• Translate approved consumer segment strategies into comprehensive implementation plans and execution roadmaps.
• Develop and maintain scalable operating models that support consistent execution across multiple consumer segments.
• Design, document, and continuously improve Standard Operating Procedures and implementation playbooks.
• Coordinate implementation activities across Client Growth & Retention, Agency, Field Experience, Experience & Digital Marketing, and other enterprise partners.
• Identify implementation dependencies, resource needs, timelines, risks, and mitigation strategies.
• Ensure initiatives are operationally ready before field activation.
• Develop governance processes that promote consistency, accountability, and execution excellence.
• Evaluate existing business processes and identify opportunities for optimization and increased efficiency.
• Support implementation of new consumer segment initiatives while ensuring alignment with broader organizational priorities.
• Establish reporting processes that provide visibility into implementation progress, operational effectiveness, and execution readiness.
• Capture lessons learned and incorporate continuous improvements into future operating models.
• Partner with Prospecting Activation and Content & Enablement resources to ensure operational plans can be successfully executed.

Benefits

• Full package of employee benefits.
• Leave programs.
• Adoption assistance.
• Student loan repayment programs.
• Annual discretionary bonus.
• May be eligible to participate in an incentive program.