Implementation Manager - San Francisco

Sokin•San Francisco, CA

About The Position

As a key member of the Product function, the Implementation Manager coordinates cross-functional teams to guide embedded clients—including neobanks, marketplaces, and payroll companies—through implementations. The role combines project management, API implementation coordination, and relationship management to help complex partnerships achieve strong outcomes and to build repeatable processes for future growth. The manager works with Product Managers, Partnership Managers, and specialists from Operations and Compliance to deliver implementation experiences for clients. Sokin is a B2B financial services provider that supports global payments and receivables, foreign exchange, treasury management, and finance reconciliations. The company operates across EMEA, APAC, and North America and serves clients in industries including sports and entertainment, logistics, and travel. The position coordinates implementation planning and delivery from initiation through go-live and handoff, while managing risks, resolving issues, and improving implementation processes. Candidates must have the right to work in the jurisdiction where they seek to work. Sokin describes its working culture as agile and flexible and welcomes accommodation requests during recruitment.

Requirements

At least 5 years of implementation or project management experience in B2B SaaS, enterprise software, or fintech environments.
Proven experience managing complex enterprise implementations involving APIs, integrations, or embedded solutions from initiation through completion.
Experience coordinating cross-functional teams and managing stakeholder relationships in matrix organizations with competing priorities.
Experience managing relationships with technical stakeholders and C-level executives.
Must have the right to work in the jurisdiction where the candidate seeks to work.

Nice To Haves

Background in payments, financial services, embedded finance, marketplace technologies, or API-driven products.

Responsibilities

Coordinate bespoke implementation teams spanning Sales, Product, Engineering, Compliance, and Operations throughout the implementation lifecycle.
Create and maintain implementation plans that define deliverables, timelines, owners, and dependencies for both Sokin and client teams.
Facilitate meetings and communication to align teams on priorities, timelines, and changing client expectations.
Coordinate resources across departments and concurrent implementations, managing competing priorities and implementation pipelines.
Gather information about expected client impact, such as volume projections and response times, and share it with Product and Engineering to inform prioritization and planning.
Identify and document technical, commercial, regulatory, and operational risks to implementation delivery.
Establish escalation paths and raise blockers proactively to support timely resolution.
Lead cross-functional efforts to resolve issues and prevent recurring problems.
Work with client teams to establish measurable acceptance criteria and verify requirements before go-live.
Coordinate go-live activities and provide immediate post-launch support and monitoring.
Complete structured handoffs to ongoing support teams, including documentation, knowledge transfer, and transition planning.
Conduct post-implementation lessons-learned reviews with internal teams.
Create, maintain, and improve process documentation for embedded client implementation journeys.
Analyze implementation data, client feedback, and team insights to identify bottlenecks and process improvements.
Collect, synthesize, and act on feedback from internal teams about implementation experiences and client interactions.