Program Manager, San Francisco

Ambrook•San Francisco, CA

2d•$100,000 - $140,000•Onsite

About The Position

Ambrook is hiring a Program Manager to run programs across the company, including office placemaking, events, tech enablement, design program management, research, and special projects. The role is based in Ambrook’s San Francisco Mission office, with work across design, Labs, recruiting, the company’s other offices, and its distributed team. The Program Manager reports to co-founder and CEO Mackenzie Burnett and partners with a counterpart in New York and an incoming counterpart in Denver. The role leads placemaking for the San Francisco office, helping make it an enjoyable workplace and a gathering place for local builders, designers, and operators. It also involves collaborating with founders on priority projects, improving how customers and candidates experience Ambrook, organizing community events, and building reliable processes for software and AI access. The scope is broad and may grow across functions as the person builds trust and identifies where they can contribute most.

Requirements

1 to 8 years of experience in roles such as operations, recruiting, hospitality, or production.
Hospitality and attention to craft, including anticipating guest needs and caring about event invitations and office design.
A preference for improving broken systems rather than repeatedly working around them.
Comfort with tools, including setting up new-hire accounts, troubleshooting a conference room, and using AI to save time on recurring work.
Connections in San Francisco technology, startup, design, research, and industry circles; curiosity and strong stories to share.

Responsibilities

Own placemaking in the San Francisco office, including team rituals and coordination of guests, vendors, supplies, equipment, and access.
Partner with founders on special projects, prepare for key meetings and hires, and drive projects and decisions through completion.
Recruit customers for research sessions and product pilots, and plan and join customer visits around the region and across the country.
Run local candidate onsites and organize portfolio reviews from invitations through follow-up.
Plan coffees, intimate dinners, meetups, and company activations across offices; curate guests and topics.
Work with department managers and other program managers to improve access to tools, including onboarding, offboarding, and software and AI tool rollouts.
Document effective processes so they remain reliable as the company grows.
Identify recurring process problems and build AI systems to address them.