Implementation Manager - San Francisco

Sokin•San Francisco, CA

4d•$130,000 - $150,000

About The Position

As a key member of Sokin’s Product function, the Implementation Manager coordinates cross-functional teams to guide embedded clients—including neobanks, marketplaces, and payroll companies—through implementations. The role combines project management, API implementation coordination, and relationship management to deliver successful outcomes for complex partnerships and build repeatable processes for future growth. The manager works with Product Managers, Partnership Managers, and specialists across Operations and Compliance. Sokin is a B2B financial services provider offering global payments and receivables, foreign exchange, treasury management, and finance reconciliations. It operates across EMEA, APAC, and North America and serves clients in industries including sports and entertainment, logistics, and travel.

Requirements

At least 5 years of implementation or project management experience in B2B SaaS, enterprise software, or fintech environments.
Proven experience managing complex enterprise implementations involving APIs, integrations, or embedded solutions from initiation through completion.
Experience coordinating cross-functional teams and managing stakeholder relationships in matrix organizations with competing priorities.
Experience managing relationships with technical stakeholders and C-level executives.
Candidates must have the right to work in the jurisdiction where they intend to work.

Nice To Haves

Background in payments, financial services, embedded finance, marketplace technologies, or API-driven products.

Responsibilities

Coordinate bespoke implementation teams across Sokin Sales, Product, Engineering, Compliance, and Operations throughout the implementation lifecycle.
Create and maintain implementation plans with deliverables, timelines, owners, and dependencies for Sokin and client teams.
Facilitate meetings and communication to keep teams aligned on priorities, timelines, and changing client expectations.
Coordinate resources across multiple concurrent implementations, manage competing priorities, and support efficient implementation pipelines.
Gather expected client impact data, such as volume projections and expected response times, and share it with Product and Engineering to inform prioritization and planning.
Identify and document technical, commercial, regulatory, and operational implementation risks.
Establish escalation paths and proactively escalate blockers to appropriate stakeholders.
Lead cross-functional issue resolution to unblock progress and prevent recurring problems.
Collaborate with client teams to define measurable acceptance criteria and validate requirements before go-live.
Coordinate go-live activities, provide immediate post-launch support, and monitor the transition to production.
Conduct structured handoffs to ongoing support teams, including documentation, knowledge transfer, and transition planning.
Run post-implementation lessons-learned sessions with internal teams.
Create, maintain, and improve process documentation for embedded client implementation journeys.
Analyze implementation data, client feedback, and team insights to identify bottlenecks and improve processes.
Collect, synthesize, and act on feedback from internal teams based on implementation experiences and client interactions.