Implementation Manager - New York

Sokin•New York, NY

About The Position

As a key member of the Product function, the Implementation Manager coordinates cross-functional teams to guide embedded clients—including neobanks, marketplaces, and payroll companies—through implementations. The role combines project management, API implementation coordination, and relationship management to support complex partnerships and develop repeatable processes for future growth. The Implementation Manager works alongside Product Managers, Partnership Managers, and specialists from Operations and Compliance to deliver implementation experiences for clients. The role coordinates implementation teams across Sales, Product, Engineering, Compliance, and Operations; plans and tracks deliverables, timelines, owners, and dependencies; aligns stakeholders and resources; and assesses client impact. It also includes identifying and managing risks, escalating blockers, leading issue resolution, validating go-live criteria, coordinating launches, supporting post-launch transitions, and conducting post-implementation reviews. The manager documents and improves implementation processes using implementation data, client feedback, and internal team input. Sokin is a B2B financial services provider offering global payments and receivables, foreign exchange, treasury management, and finance reconciliations. It operates across EMEA, APAC, and North America and serves clients in industries including sports and entertainment, logistics, and travel. The company describes its working culture as agile and flexible and is committed to an inclusive work environment.

Requirements

At least 5 years of implementation or project management experience in B2B SaaS, enterprise software, or fintech environments.
A proven track record managing complex enterprise implementations involving APIs, integrations, or embedded solutions from initiation through completion.
Experience coordinating cross-functional teams and managing stakeholder relationships in matrix organizations with competing priorities.
Experience managing relationships with technical stakeholders and C-level executives.
Must have the right to work in the jurisdiction where the candidate intends to work.

Nice To Haves

Background in payments, financial services, embedded finance, marketplace technologies, or API-driven products.

Responsibilities

Coordinate bespoke implementation teams across Sales, Product, Engineering, Compliance, and Operations throughout the implementation lifecycle.
Create and maintain implementation plans covering deliverables, timelines, owners, and dependencies for Sokin and client teams.
Facilitate meetings and communication to align teams on priorities, timelines, and changing client expectations.
Coordinate resources across concurrent implementations, manage competing priorities, and support efficient implementation pipelines.
Gather data on expected client impact, such as volume projections and response times, and share it with Product and Engineering to inform prioritization and planning.
Identify and document technical, commercial, regulatory, and operational implementation risks.
Establish escalation paths and proactively escalate blockers to relevant stakeholders.
Lead cross-functional issue-resolution efforts to unblock implementations and prevent recurring problems.
Collaborate with client teams to define measurable implementation acceptance criteria and confirm requirements are met before go-live.
Coordinate go-live activities, provide immediate post-launch support, and monitor the transition to production.
Conduct structured handoffs to ongoing support teams, including documentation, knowledge-transfer sessions, and transition planning.
Conduct post-implementation reviews to capture lessons and improvement opportunities.
Create, maintain, and improve process documentation for embedded-client implementation journeys.
Analyze implementation data, client feedback, and team insights to identify bottlenecks and opportunities to improve processes.
Collect, synthesize, and act on feedback from internal teams about implementation experiences and client interactions.