Sales Manager - New York

Marriott Vacations Worldwide•New York, NY

1d•$200,000 - $300,000

About The Position

The Sales Manager at Marriott Vacations Worldwide supervises the daily operations of the Sales Gallery Floor or Sales Center, manages guest and owner experiences, and supports sales performance. The role oversees tour flow, sales presentations and closings, product and inventory knowledge, financing information, documentation, and contract ratification. The manager coaches and develops Sales Executives, supports hiring and onboarding, reviews performance, and maintains an ethical, professional, inclusive, and high-performing sales environment. The position also handles escalated customer concerns, helps ensure compliance with applicable sales and marketing regulations, and follows workplace safety and security procedures. The position requires at least two years of recent Take Over Closer experience within timeshare sales and a minimum of two years’ experience in a similar position. A high school diploma or GED is required/preferred as stated in the posting. An active, good-standing professional Real Estate License is required where mandated by law. The role requires proficiency in spoken and written English, strong communication and customer-service skills, and the ability to work a fluctuating schedule that may include days, nights, weekends, and holidays. Salary is $66,000 plus incentives, with targeted earnings of $200,000–$300,000; relocation assistance is available to eligible candidates.

Requirements

At least 2 years of recent Take Over Closer experience within timeshare sales.
Minimum 2 years’ experience in a similar position.
High school diploma or GED.
Maintain an active, good-standing professional Real Estate License where required by law.
Proficiency in reading, writing, and communicating verbally in English; an additional language may be required in certain locations.
Strong communication, public presentation, and customer-service skills.
Ability to work a fluctuating schedule based on business needs, potentially including days, nights, weekends, and holidays.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance; reach overhead and below the knees; bend, twist, pull, and stoop; and stand, sit, or walk for extended periods or an entire shift.
Ability to use basic computer hardware and software, telephone, and other office equipment.
Competencies include leadership, professional demeanor, problem solving and decision making, adaptability, planning and organizing, driving for results, teamwork, relationship building, inclusion, applied learning, technical and business acumen, sales-location operations knowledge, mathematical reasoning, oral comprehension, reading comprehension, and writing.
Ability to work in contact with the public.

Responsibilities

Supervise daily operations of the Sales Gallery Floor or Sales Center and determine when issues require escalation.
Monitor product inventory and ensure Sales Executives understand what can be sold and how to sell it, including financing.
Support development of self-generated business through existing customers and the local community.
Analyze the site or sales team’s book of business to generate sales and referrals and track escrows.
Create and monitor the process for assigning Sales Executives to prospective owners or members.
Manage tour flow and the sales experience, answer guest questions about vacation ownership, seasonal travel, and financing, and handle overflow from tour waves.
Close sales as appropriate, review and approve sale documentation, complete paperwork and notarize contracts, and support contract presentation and ratification.
Greet guests and make introductions to the front desk or Sales Executives; ensure Sales Executives have the materials needed for their work.
Conduct or contribute to daily huddles and participate in sales management meetings to review performance and develop action plans.
Mediate, counsel, and resolve issues involving subordinates or colleagues, and foster a positive environment with open communication and recognition of accomplishments.
Protect the guest experience and brand integrity by ensuring associates act ethically, morally, and professionally.
Respond to customer questions, complaints, and concerns; develop plans to mitigate recurring problems and communicate with customers about escalated issues.
Coordinate with Quality Assurance and New Owner Admin/Contracts, and respond to cancellations with customer callbacks.
Manage onboarding and training for new Sales Executives and ensure proficiency in the sales process before they enter the rotation.
Coach Sales Executives in real time, conduct one-on-one meetings and performance reviews, deliver feedback, and address performance or workplace concerns.
Plan, roll out, and monitor incentive programs to motivate Sales Executive performance.
Maintain a sales-floor presence, monitor sales presentations for conformity with standards, accompany Sales Executives on ride-alongs, diagnose underperformance, and initiate corrective action or performance plans where appropriate.
Support recruiting and hiring by participating in recruiting activities and interviewing Sales Executive candidates.
Coach Sales Executives on customer communications, including phone and email behavior, and develop and refine scripts and presentations.
Comply with state and federal regulations governing sales and marketing activities, including applicable Do Not Call requirements, registrations, and exemptions.
Report work-related accidents and injuries, correct or report unsafe conditions, follow safety and security procedures, follow property emergency procedures, and complete required safety training and certifications.
Perform other duties as assigned to meet guest and owner needs or business objectives.