General Manager – New York

OTH Hotels Resorts•Williamsburg, VA

About The Position

OTH Hotels Resorts is seeking an experienced General Manager to lead one of its hotel properties in New York. Details about the property will be provided during the interview process. The General Manager is responsible for the hotel's overall leadership, strategic direction, and operational performance, overseeing all departments to ensure exceptional guest experiences, strong financial results, and alignment with brand standards and ownership expectations. The role drives profitability through P&L management, revenue growth, cost control, and operational efficiency while fostering a high-performance culture focused on service excellence and team development. The General Manager is the property's primary leader and ambassador, representing the hotel to guests, employees, ownership, and the local community. Travel may be required for industry events, trade associations, ownership meetings, and community functions. The role involves frequent standing, walking, and movement throughout the property, occasional lifting or carrying up to 75 pounds, and duties in indoor and outdoor environments.

Requirements

Bachelor’s degree in Hospitality, Business Administration, or a related field is required.
At least 10 years of progressive leadership experience in hospitality, including prior executive-level experience such as Director of Operations or Hotel Manager of a large or full-service property.
Proven success in P&L management, financial performance, and operational leadership.
Strong executive leadership and team-building capabilities.
Advanced financial acumen and P&L management experience.
Excellent communication, negotiation, and interpersonal skills.
Strategic thinking and business development expertise.
Proven ability to drive revenue growth and operational efficiency.
Strong guest relations and VIP engagement skills.
Expertise in talent development, coaching, and succession planning.
High level of accountability, professionalism, and decision-making ability.
Commitment to upholding company values, vision, and operational excellence.
Ability to stand, walk, and move throughout the property frequently; occasionally lift or carry up to 75 pounds; and perform duties in indoor and outdoor environments.

Nice To Haves

An advanced degree or equivalent experience is preferred.
Industry certifications such as CHA, CHRM, or similar are preferred.

Responsibilities

Provide overall leadership and direction for hotel operations, including Rooms, Food & Beverage (if applicable), Sales, Maintenance, and Administrative functions.
Ensure operational excellence across departments in alignment with brand standards and ownership expectations.
Develop and execute strategic plans to achieve property goals and performance targets.
Oversee daily operations to ensure efficiency, consistency, and guest satisfaction.
Take full responsibility for property Profit & Loss performance; develop budgets, forecasts, and financial plans to achieve revenue and profitability goals.
Monitor labor costs, expenses, and operational efficiencies; drive revenue generation and cost-control initiatives.
Ensure exceptional guest satisfaction and service delivery; oversee escalated guest concerns and VIP relations.
Champion hospitality excellence and continuous improvement; monitor guest feedback and implement service enhancements.
Partner with sales and revenue teams to drive occupancy and revenue growth; support strategic marketing and business development.
Build and maintain relationships with key accounts, partners, and community stakeholders.
Recruit, develop, train, and retain high-performing leaders and staff; establish accountability standards and performance expectations.
Oversee succession planning and leadership development initiatives; foster a positive, inclusive, high-performance culture.
Oversee property condition, preventive maintenance, and capital improvement projects; coordinate repairs and upgrades with engineering and external vendors.
Ensure the hotel is maintained in excellent physical condition and complies with brand standards.
Ensure compliance with local, state, and federal regulations, including safety, health, and zoning requirements; implement and enforce safety and security protocols.
Maintain adherence to company policies and brand standards.
Represent the hotel in the local community and professional organizations; build relationships with civic leaders, tourism boards, and business partners.
Attend industry events, trade associations, and hospitality conferences as required.