General Manager - New Venue Opening New York

Tao Group Hospitality•New York, NY

1d•$110,000 - $130,000

About The Position

Tao Group Hospitality is hiring a General Manager for a new concept opening in early 2027 at a five-star hotel on Park Avenue in Manhattan’s NoMad district. The General Manager oversees daily front-of-house operations and team members in accordance with company policies and procedures, working concurrently with the Executive Chef to ensure a successful operation. The role interacts with dining room guests, team members, and supervisors to provide gracious hospitality. The General Manager is responsible for front-of-house staffing, scheduling, training, development, service execution, cleanliness, safety, compliance, and guest and team member concerns. The position also oversees operational systems and financial performance, including payroll, inventory, purchasing, POS functions, and monthly Profit & Loss standards in partnership with the Executive Chef.

Requirements

At least 8 years of hospitality experience in a General Manager or senior management role within a high-volume setting.
Strong guest-service foundation and ability to coach, build a team, problem-solve, and lead.
Demonstrated financial acumen with P&L statements, annual budgets, forecasting, COGS, and labor models.
Organized, self-motivated, proactive, and attentive to detail.
Proficient with computers, Microsoft products, POS systems, and technology.
Strong problem-solving skills and ability to work under pressure and meet deadlines.
Excellent written and verbal communication skills.
Ability to read computer monitors and print legibly.
Ability to sit and/or stand for extended periods and move quickly through work.
Ability to push and lift up to 75 lbs.
Ability to maintain a professional, neat, and well-groomed appearance in accordance with company standards.
Ability to maintain a high level of confidentiality.
Ability to work in a fast-paced, busy, and somewhat stressful environment.
Ability to work effectively as part of a team and interact professionally and courteously with internal and external customers, managers, and co-workers.

Nice To Haves

Two-year associate degree (60 credit hours) in Hospitality, Business, or a related field, or equivalent work experience.

Responsibilities

Anticipate and accommodate guest needs.
Oversee the general cleanliness of the front-of-house and the entire venue.
Conduct the decision-making process for interviewing, hiring, and training applicants.
Oversee scheduling, growth opportunities, and development for front-of-house team members.
Complete front-of-house job performance reviews in conjunction with the Director of Operations.
Oversee front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitability.
Supervise regular service, catering, take-out, delivery, and all in-venue and off-venue events.
Maintain in-depth knowledge of operational systems, including payroll, inventory, and purchasing.
Regulate executive-level POS functions.
Maintain venue monthly Profit & Loss statement standards with the Executive Chef.
Oversee Department of Health and company sanitation standards.
Ensure venue compliance with federal, state, and local laws and regulations, as well as company policies.
Coach and develop front-of-house team members by setting clear guidelines and expectations.
Ensure mechanical systems are in good working order and comply with applicable ordinances.
Ensure team members comply with front-of-house standards and procedures.
Maintain in-depth knowledge of food and beverage menus.
Oversee resolution of guest and team member concerns.
Maintain practical knowledge of the job duties of all supervised team members.
Communicate clearly and concisely with heart-of-house team members during service.
Oversee completion of company-prescribed opening and closing procedures.
Oversee replacement or repair of damaged or broken equipment and furniture.
Attend, lead, and participate in training sessions, departmental meetings, and pre-service meetings.
Learn by listening and observing, share knowledge, and lead by example.
Maintain a positive and professional attitude.
Demonstrate knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
Work as part of a team and provide help and support to fellow team members.
Assist with or complete additional assigned tasks.