Busser - New Venue Opening New York

Tao Group Hospitality•New York, NY

19h•Onsite

About The Position

The Busser supports Servers and Cocktail Servers with guest-service tasks and resets tables in a speedy, professional, and effective manner. The role interacts courteously with dining-room and lounge guests, fellow team members, and supervisors to provide gracious hospitality. This position is for a new Tao Group Hospitality concept opening at a five-star hotel on Park Avenue in Manhattan’s NoMad district in early 2027. The Busser anticipates and accommodates guest needs; maintains the cleanliness and order of tables, surrounding areas, stations, and the venue; communicates guest needs to front-of-house and heart-of-house staff; and delivers and refills water as requested. The role clears and resets tables, cleans table areas and banquettes during service, supports guest satisfaction through active participation, and follows Department of Health and company sanitation standards. Duties also include setting up floor and side stations, completing side work and assigned opening and closing procedures, ensuring tables and seating are clean, setting tables properly, stocking side stations, helping mark tables for upcoming courses when available, reporting breakage or damage to management, attending pre-service meetings and training, and supporting fellow team members. The Busser is expected to maintain a positive, professional attitude, learn by observing and sharing knowledge, and complete additional assigned tasks. Training is provided through Tao Group Hospitality’s in-venue busser training. The role may involve extended or irregular hours, evening and weekend shifts, and holidays. The environment may be fast-paced and stressful, with varying noise and crowd levels and exposure to smoke and cleaning materials. Work settings may include an office, casino, nightclub, bar, lounge, or restaurant.

Requirements

Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 pounds, with or without assistance.
Ability to interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.
Previous hospitality experience preferred.
Previous busser experience preferred.
Previous experience in a high-volume restaurant, nightclub, or lounge.

Nice To Haves

Previous hospitality experience.
Previous busser experience.
Previous experience in a high-volume restaurant, nightclub, or lounge.

Responsibilities

Anticipate and accommodate guests’ needs.
Maintain the cleanliness and orderliness of tables, surrounding areas, floors, stations, and the venue.
Communicate guest needs to front-of-house and heart-of-house support staff, servers, managers, and chefs.
Deliver, fill, and refill water as requested by guests or directed by servers.
Clear and reset tables and clean table areas, including banquettes, during service.
Help ensure guest satisfaction through active participation in service.
Follow Department of Health and company sanitation standards.
Set up floor and side stations, perform side work, and complete assigned opening and closing procedures.
Ensure tables, chairs, and banquettes are clean and free of debris; set tables properly; wipe down seating and tables; and stock side stations.
Participate in marking tables for upcoming courses when available.
Report equipment or furniture breakage and damage promptly to management.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn by listening to and observing other team members, share knowledge, and lead by example.
Maintain a positive, professional attitude and a professional, neat, well-groomed appearance.
Work as part of a team and support fellow team members.
Assist with or complete additional tasks as assigned.