Hostperson - New Venue Opening New York
About The Position
Tao Group Hospitality is hiring a Hostperson for a new concept opening in early 2027 at a five-star hotel on Park Avenue in Manhattan’s NoMad district. The Hostperson greets guests and guides them to tables as directed by the Maitre’D, communicates seating preferences and guest issues to the Maitre’D or management, and interacts politely and hospitably with guests, colleagues, and supervisors. The role supports the guest experience and front-of-house operations by anticipating guest needs, maintaining the entrance area, taking and processing reservations, answering calls and questions, checking coats and other belongings where applicable, and keeping menus organized and ready for service. The Hostperson also performs restroom checks, opening and closing duties, side-work, and other tasks assigned by management. They attend pre-service meetings and training, maintain a positive and professional attitude, and work collaboratively with the team. The position requires communicating clearly, standing for extended periods, moving quickly, and pushing or lifting up to 75 pounds, with or without assistance. The work may take place in an office, casino, nightclub, bar, lounge, or restaurant environment, with varying noise, crowds, and smoke depending on guest volume. Cleaning-material exposure and extended or irregular hours, including evenings, weekends, and holidays, may occur.
Requirements
- Previous hospitality experience.
- Ability to write, read, and communicate verbally.
- Ability to print legibly for team members, management, and guests.
- Ability to maintain positive energy throughout the day.
- Ability to stand for extended periods and move quickly.
- Ability to push and lift up to 75 pounds, with or without assistance.
- Ability to interact professionally and courteously with internal and external customers, managers, and coworkers.
- Ability to maintain confidentiality.
- Ability to handle a fast-paced, busy, and somewhat stressful environment.
- Maintain a professional, neat, and well-groomed appearance in accordance with company standards.
- Complete Tao Group Hospitality in-venue Hostperson training.
Nice To Haves
- Previous host experience preferred.
- Experience in a high-volume restaurant, nightclub, or lounge.
Responsibilities
- Greet guests and guide them to appropriate tables as directed by the Maitre’D.
- Communicate guests’ seating preferences and issues to the Maitre’D or management.
- Anticipate and accommodate guest needs.
- Maintain the cleanliness and orderliness of the entrance area and comply with Department of Health and company sanitation standards.
- Take and process guest reservations.
- Perform restroom checks and replenish supplies as needed.
- Assist with incoming calls and answer guest questions.
- Check guests’ coats and other belongings where applicable.
- Set up the front desk area and perform side-work and opening or closing procedures as directed by management.
- Ensure appropriate menus are printed and ready for service, keep menu books organized with current menus, and collect menus throughout the venue during the shift.
- Complete assigned opening and closing duties.
- Report breakage or damage to equipment or furniture to management promptly.
- Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
- Learn by listening to and observing team members, share knowledge, and lead by example.
- Maintain a positive and professional attitude and demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
- Work as part of a team and provide help and support to fellow team members.
- Complete additional tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
