Captain - New Venue Opening New York

Tao Group Hospitality•New York, NY

16h•Onsite

About The Position

The Captain provides complete food and beverage service, actively takes orders, and monitors guests’ dining experiences. The role interacts with guests, team members, and supervisors in a polite and courteous manner to deliver gracious hospitality. The Captain works as part of a team, supports colleagues, communicates guest needs to service staff and management, and maintains a professional attitude and appearance. The position is for a new Tao Group Hospitality concept opening in a five-star hotel on Park Avenue in Manhattan’s NoMad district in early 2027.

Requirements

At least 3 years of server or captain experience, or equivalent related Tao Group Hospitality experience.
At least 3 years of food and beverage experience.
Comprehensive knowledge of classic cocktails.
Basic familiarity with wine varietals and classic wine regions around the world.
Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 pounds, with or without assistance.
Ability to work effectively as part of a team and interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.

Nice To Haves

Fine-dining experience.
Experience in a high-volume restaurant, nightclub, or lounge.

Responsibilities

Anticipate and accommodate guests’ needs.
Maintain the cleanliness of assigned stations and the venue.
Provide professional and exceptional service.
Present menus, answer questions, and make suggestions about food and beverage items.
Inform guests of food and beverage specials and their prices.
Ask each guest about allergies or dietary restrictions.
Enter orders accurately into the POS system and follow proper cash and payment-card procedures.
Ensure food and beverages are delivered to guests.
Follow supervisors’ instructions and communicate with and support coworkers.
Maintain in-depth knowledge of food and beverage menus and the company.
Serve alcoholic beverages in accordance with state regulations and alcohol-awareness training standards.
Comply with Department of Health and company sanitation standards.
Complete end-of-shift financial procedures accurately.
Communicate guests’ needs to Front-of-House and Heart-of-House support staff, managers, and chefs.
Complete floor setup and opening and closing procedures as directed, including cleaning tables, chairs, and banquettes; setting tables; stocking side stations; and completing assigned opening and closing duties.
Report breakage and damage to equipment or furniture to management immediately.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn by listening to and observing team members, share knowledge, and lead by example.
Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Assist with or complete additional tasks as assigned.