Assistant General Manager - New Venue Opening New York

Tao Group Hospitality•New York, NY

1d•$85,000 - $95,000•Onsite

About The Position

The Assistant General Manager assists the General Manager in leading daily front-of-house activities and employees in accordance with department policies and procedures, and in managing all front-of-house operations. The role interacts with dining room guests, employees, and supervisors courteously to provide gracious hospitality. This position is for a new Tao Group Hospitality concept planned for a five-star hotel on Park Avenue in Manhattan’s NoMad district, opening in early 2027.

Requirements

At least 5 years of hospitality experience as an Assistant General Manager, Restaurant Manager, or senior manager in a high-volume setting.
Strong guest-service foundation, coaching and team-building ability, problem-solving skills, and leadership skills.
Strong organizational skills, self-motivation, proactivity, and attention to detail.
Proficiency with computers, Microsoft products, POS systems, and technology.
Strong problem-solving skills.
Excellent written and verbal communication skills.
Ability to read computer monitors and print legibly.
Ability to sit and/or stand for extended periods and move quickly through work.
Ability to push and lift up to 75 pounds.
Ability to interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to handle a fast-paced, busy, and somewhat stressful environment.
Ability to maintain a professional, neat, well-groomed appearance in accordance with company standards.

Nice To Haves

Two-year associate degree (60 credit hours) in Hospitality, Business, or a related field, or equivalent work experience.
Demonstrated financial acumen with Profit & Loss statements and labor models.

Responsibilities

Maintain a professional appearance in accordance with the Tao Group Hospitality Employee Handbook.
Anticipate and accommodate guest needs.
Ensure the cleanliness of the front-of-house and venue.
Assist with decisions concerning applicant interviews, hiring, and training.
Manage scheduling, growth opportunities, and development for front-of-house employees.
Work with the General Manager to create job performance reviews.
Oversee front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitability.
Maintain in-depth knowledge of operational systems, including payroll.
Regulate executive-level point-of-sale functions.
Participate in reviewing the venue’s monthly Profit & Loss statement.
Ensure compliance with Department of Health and company sanitation standards.
Ensure compliance with federal, state, and local laws and regulations, as well as company policies.
Coach and develop front-of-house employees by setting clear guidelines and expectations.
Ensure mechanical systems are in good working order and comply with applicable ordinances.
Ensure employees follow front-of-house standards and procedures.
Maintain in-depth knowledge of food and beverage menus and the venue.
Ensure guest and employee concerns are resolved.
Ensure reconciliation of end-of-shift financials.
Maintain practical knowledge of the duties of supervised employees.
Communicate clearly and concisely with heart-of-house employees during service.
Ensure completion of company-prescribed opening and closing procedures.
Attend and lead daily pre-service meetings.
Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Assist with overseeing replacement or repair of damaged or broken equipment and furniture.
Attend and participate in training sessions, departmental meetings, and daily pre-service meetings.
Learn by listening to and observing team members, sharing knowledge, and leading by example.
Maintain a positive and professional attitude, contribute to the team, and support fellow team members.
Complete additional tasks as assigned.
Complete required training, including the Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling, and Gaming Registration where applicable.
Work effectively under pressure, meet deadlines, and maintain confidentiality.
Travel locally within the United States as required.