Implementation Manager - New York

Sokin•New York, NY

3d•$130,000 - $140,000

About The Position

As a key member of Sokin’s Product function, the Implementation Manager coordinates cross-functional teams to guide embedded clients—including neobanks, marketplaces, and payroll companies—through implementations. The role combines project management, API implementation coordination, and relationship management to help complex partnerships achieve successful outcomes while developing repeatable processes for future growth. The Implementation Manager works with Product Managers, Partnership Managers, and specialists in Operations and Compliance. Sokin is a B2B financial services provider offering global payments and receivables, foreign exchange, treasury management, and finance reconciliations. The company operates across EMEA, APAC, and North America and serves clients in industries including sports and entertainment, logistics, and travel. The role coordinates implementation planning, delivery, risk management, go-live activities, handoffs, reviews, and ongoing process improvement. Candidates must have the right to work in the jurisdiction where they seek to work. Sokin describes its working culture as agile and flexible and is committed to equal opportunities and an inclusive work environment.

Requirements

At least 5 years of implementation or project management experience in B2B SaaS, enterprise software, or fintech environments.
A proven track record managing complex enterprise implementations involving APIs, integrations, or embedded solutions from initiation through completion.
Experience coordinating cross-functional teams and managing stakeholder relationships in matrix organizations with competing priorities.
Stakeholder-management experience with technical stakeholders and C-level executives.
Must have the right to work in the jurisdiction where the candidate seeks to work.

Nice To Haves

Background in payments, financial services, embedded finance, marketplace technologies, or API-driven products.

Responsibilities

Coordinate bespoke implementation teams across Sales, Product, Engineering, Compliance, and Operations throughout the implementation lifecycle.
Create and maintain implementation plans with deliverables, timelines, owners, and dependencies for both Sokin and client teams.
Facilitate meetings and communication to align teams on priorities, timelines, and changing client expectations.
Coordinate resources with department leads across concurrent implementations, balancing priorities and supporting efficient implementation pipelines.
Gather expected client impact data, such as volume projections and expected response times, and share it with Product and Engineering for prioritization and planning.
Identify and document technical, commercial, regulatory, and operational implementation risks.
Establish escalation paths and raise blockers to appropriate stakeholders before they affect timelines.
Lead cross-functional issue resolution by bringing together relevant experts and decision-makers.
Collaborate with client teams to define measurable implementation acceptance criteria and verify requirements before go-live.
Coordinate go-live activities across teams and provide immediate post-launch support and monitoring.
Hand over implementations to ongoing support teams through documentation, knowledge-transfer sessions, and transition planning.
Conduct post-implementation lessons-learned reviews with internal teams.
Create, maintain, and improve process documentation for embedded-client implementation journeys.
Analyze implementation data, client feedback, and team insights to identify bottlenecks and opportunities to improve processes.
Collect, synthesize, and act on feedback from internal teams about implementation experiences and client interactions.