Implementation Manager

Meadow

10d • $103,700 - $150,000

About The Position

Meadow's Implementation Manager owns the customer side of each implementation, taking schools from signed contract to live on Meadow Pay and Pre and setting them up to grow. The role manages a portfolio of concurrent implementations, coordinates the school's business office and IT team, keeps Implementation Engineers unblocked, and maintains an accurate view of each project's status so risks and blockers can be addressed promptly. The position also helps improve implementation processes to reduce rework and deliver value sooner as the company grows.

The Implementation Manager owns relationships with each school's business office from the first working session through go-live. They lead meetings, configure each school's setup in Meadow, translate school needs into product settings, validate configurations before launch, and train administrators. They drive customer and internal contributors through dependencies, maintain current systems of record, communicate project risks and committed-date threats, and hand schools off to Customer Success with no open issues and a foundation for retention and growth.

Success includes launching schools at the pace Sales sells or faster; delivering trained, validated implementations that earn strong customer satisfaction; recommending and enabling the full implementation rather than a reduced scope; and reducing time from the first working session to launch. This is a full-time position reporting to Meadow's Senior Manager, Implementations.

Requirements

• Prior experience owning customer implementations as an Implementation Manager or as a Customer Success Manager who ran onboarding.
• Ability to get customers to meet their responsibilities by setting deadlines, following up, and influencing people without direct authority.
• Project-management judgment, including understanding critical paths, dependencies, risks, and escalations.
• Operational discipline to keep records current, assess project status accurately, and manage multiple concurrent implementations without close supervision.
• Ability to advocate for a full and successful implementation while explaining its benefits and finding outcomes that work for the school and Meadow.
• Clear, timely, and useful communication with customers and internal teams, including leading meetings and discussing progress and risks.
• Technical fluency sufficient to understand how SaaS products are built, released, and supported, ask informed questions, and translate between business teams and engineers.
• Comfort adapting to a changing product and ability to learn Meadow's products quickly.
• Regular use of AI tools, curiosity about further applications, and interest in using tools or better workflows to address recurring problems.
• Builder mindset characterized by high agency, urgency, resilience, adaptability, and a focus on solving and improving problems.

Nice To Haves

• Experience implementing, supporting, or administering enterprise systems such as ERP, SIS, or payments platforms, including familiarity with integrations, SSO, and data feeds.
• Experience in FinTech or EdTech, or in a role serving or partnering with higher education business offices such as Student Accounts, Bursar, or Financial Aid.
• Experience at an early-stage B2B or enterprise SaaS company, such as one at Seed, Series A, or Series B.

Responsibilities

• Own the relationship with each school's business office from the first working session through go-live; run meetings, keep the school informed, and serve as its primary contact.
• Configure each school's setup in Meadow, translate school needs into product settings, recommend the full implementation, validate the setup before launch, and train the school's team on administrative tools.
• Keep implementations moving by coordinating the school's IT team through the business office or an Implementation Engineer and influencing internal engineers who build integrations.
• Own the status of every school in the portfolio and keep systems of record current as project information comes in.
• Identify and raise risks promptly, communicate threats to committed launch dates, and explain how risks are being addressed.
• Launch schools with no open issues and hand them to Customer Success Managers set up for retention and growth.
• Manage concurrent implementations and deliver launches at the pace Sales sells.
• Identify recurring implementation problems and improve processes to reduce delays and rework.

Benefits

• Competitive salary
• Competitive equity
• 401(k) retirement savings plan
• Subsidized medical, dental, and vision insurance, with HSA and FSA plans available
• Flexible paid time off
• Paid company holidays
• Paid parental leave
• One to two company onsites per year
• Membership in an ambitious, kind, no-drama team
• Support for personal and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed