Implementation Manager

Machinify

8h•$120,000 - $140,000•Remote

About The Position

The Implementation Manager is part of Machinify’s Enterprise Implementations team and drives end-to-end implementation of healthcare technology, analytics, and payment integrity solutions. The role onboards new clients, supports product and service expansions, manages complex data integrations, and ensures projects meet timelines, quality standards, regulatory requirements, and client expectations. Serving as the primary point of contact throughout the implementation lifecycle, the Implementation Manager partners with client stakeholders and Machinify’s Product, Technology, Data Engineering, Analytics, Client Success, and Operations teams to deliver high-quality implementations that create measurable value for health plan partners. The position also supports continuous improvement, team knowledge sharing, and scalable implementation practices.

Requirements

Bachelor’s degree in Business, Healthcare, IT, Data, Project Management, or a related field, or equivalent experience.
3–5+ years of implementation or project management experience in healthcare technology, payment integrity, insurance services, analytics, or related fields.
Experience with healthcare data structures and exchange file types, including claims, eligibility, provider, and pharmacy data, and associated integration workflows.
Strong understanding of data mining concepts, analytics workflows, and how data supports audit or recovery outcomes.
Experience implementing both SaaS products and services-based solutions.
Proficiency with JIRA, Smartsheet, Excel, Word, PowerPoint, and Outlook.
Experience with AI tools to support efficiency and accuracy.
Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
Strong analytical, problem-solving, and critical-thinking skills, with the ability to manage data-heavy implementations.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong relationship-building skills and a customer-centric mindset.
High degree of professionalism, reliability, and consistency in a client-facing role.
Working knowledge of CMS requirements, healthcare regulations, and HIPAA.
Ability to collaborate across distributed teams, lead through influence, and work independently with minimal oversight.

Nice To Haves

PMP, PRINCE2, Agile, or similar certification.

Responsibilities

Lead end-to-end implementation cycles, including discovery, data readiness, configuration, integration, UAT, go-live, and post-launch transition.
Develop and maintain project plans, timelines, milestones, RAID logs, risk mitigation plans, and status reports.
Facilitate internal and external project meetings, including kickoffs, milestone reviews, and working sessions.
Oversee cross-functional project teams to ensure timely task completion and proactive issue resolution.
Identify and mitigate risks, and escalate blockers to leadership as needed.
Ensure implementation activities meet quality standards, data security requirements, contractual obligations, and industry regulations such as HIPAA and CMS requirements.
Serve as the primary point of contact during implementation and provide a responsive, solution-oriented client experience.
Provide clear and timely updates, action items, and next steps.
Prepare and deliver client-facing status decks, project updates, training materials, and process documentation.
Present complex or technical concepts to technical and non-technical stakeholders, including client leadership.
Coordinate data mapping, validation, ingestion, and quality checks across healthcare file types such as claims, eligibility, provider, and pharmacy data.
Translate requirements into actionable JIRA or ADO tickets and support grooming and sprint planning with Engineers.
Support integrations related to complex claims audits, COB, Subrogation, data mining services, payment integrity algorithms, and related workflows.
Design, refine, and optimize operational workflows based on client requirements and product capabilities.
Diagnose operational or system-related issues and collaborate internally to resolve them.
Develop user guides, SOPs, quick-start guides, implementation plans, and process maps for client and internal use.
Maintain clear, auditable documentation for all implementation activities.
Deliver training on platform features, workflows, AI-driven tools, and processes to clients and internal teams.
Provide feedback to improve implementation methodologies, tools, templates, and process efficiency.
Support onboarding, coaching, and knowledge transfer for new Implementation team members.
Contribute to continuous improvement initiatives that enhance scalability, quality, and efficiency.