Implementation Manager

. Crane Worldwide Logistics . • Houston, TX

15h • Onsite

About The Position

The Implementation Manager leads end-to-end implementation delivery from contract award through go-live, Hypercare, and transition to steady-state operations. The role develops and maintains implementation plans, schedules, and deliverables while coordinating resources across Operations, Technology, Sales, Finance, and external stakeholders. It ensures consistent execution across participating regions, stations, and operational teams; manages implementation risks and escalations; and governs SOPs and related documentation.

The manager partners with Technology and Solution Engineering to validate integration scope, reporting requirements, and system readiness against contractual commitments. The role tracks progress through reporting mechanisms, dashboards, and project management tools, and leads post-implementation reviews covering operational and financial performance. The position also contributes to continuous improvement and maintains awareness of tools, systems, and industry practices affecting implementation delivery.

Requirements

• High school diploma or GED.
• At least 5 years of relevant Ground Transportation experience in operations, implementation, project management, or related disciplines.
• Demonstrated experience managing complex projects or client implementations.
• Strong knowledge of transportation, logistics, or supply chain operations and operating models.
• Ability to manage complex, multi-stakeholder projects with competing priorities.
• Strong analytical and problem-solving skills, including the ability to assess risk and recommend practical solutions.
• Excellent organizational, planning, and time-management skills, with accuracy and attention to detail.
• Ability to influence outcomes across matrixed teams without direct authority.
• Customer-focused approach and strong stakeholder-management and communication skills.
• Ability to work effectively under pressure and adapt to changing priorities.
• Proficiency with project management, reporting, and collaboration tools, such as Jira, dashboards, and document repositories.
• Strong written and verbal communication skills, including executive-level communication.
• Ability to work effectively with diverse, cross-functional, and multicultural teams.
• Ability to communicate verbally and in writing and maintain punctual attendance and regular on-site presence at the assigned work location.
• Ability to travel domestically and internationally as required.
• Ability to meet the described physical demands, including extended sitting or standing and operating standard office equipment.
• Successful completion of a pre-employment substance abuse test and E-Verify check.

Nice To Haves

• Bachelor’s degree in Business, Transportation, Logistics, Supply Chain Management, or a related field, or an equivalent combination of education and experience.
• Prior leadership or cross-functional coordination experience.
• Experience working with Domestic Ground Transportation Industries.

Responsibilities

• Lead implementation delivery from contract award through go-live, Hypercare, and transition to steady-state operations.
• Develop, own, and maintain implementation project plans, schedules, and deliverables.
• Coordinate resources across Operations, Technology, Sales, Finance, and external stakeholders.
• Ensure implementation strategies are executed consistently across participating regions, stations, and operational teams.
• Identify, assess, and escalate risks involving scope, operational readiness, systems, financial exposure, and service performance, and drive mitigation plans to resolution.
• Oversee the creation, review, and governance of SOPs and implementation documentation to support operational compliance and knowledge transfer.
• Partner with Technology and Solution Engineering to validate integration scope, reporting requirements, and system readiness in alignment with contractual commitments.
• Monitor implementation progress and performance using reporting mechanisms, dashboards, and project management tools, ensuring updates are accurate and timely.
• Serve as the primary point of accountability for implementation issues and escalations, balancing client expectations, operational capability, and commercial risk.
• Lead post-implementation reviews, including operational and financial performance assessments, and contribute to continuous improvement initiatives.
• Maintain awareness of evolving tools, systems, and industry practices affecting implementation delivery.
• Perform other related duties as required.

Benefits

• Quarterly Incentive Plan.
• 136 hours of paid time off per year, equivalent to 17 days, usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, in addition to a discount on contribution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED