Implementation Manager

Rebar•New York, NY

8d•$75,000 - $110,000•Onsite

About The Position

Rebar is hiring an Implementation Manager to support the adoption of its AI operating system for commercial HVAC, Electrical, and Plumbing businesses. The role begins with learning the product, customer workflows, and construction industry, while supporting client trainings, onboarding activities, and day-to-day client communication. As knowledge grows, the manager will take ownership of implementations from Sales handoff through go-live, including client trainings, onboarding timelines, and onsite kickoffs. The position is full-time and onsite in New York City's Flatiron District. The successful candidate will work with clients and collaborate with Product, Engineering, Sales, and the implementation team. Success progresses from learning and shadowing during the first 30 days, to co-leading trainings and creating training materials within 60 days, then independently running trainings and leading smaller implementations within 90 days.

Requirements

1–3 years of experience in a client-facing SaaS implementation, onboarding, or client training role.
Experience training or onboarding external clients, or presenting software to end users.
Clear, confident communication and the ability to explain technical concepts simply and remain calm when clients are frustrated.
Strong organization and follow-through while managing several clients at once.
Eagerness to learn a technical industry and genuine interest in construction and the trades.
Comfort working onsite in NYC full-time and traveling occasionally to client sites.

Nice To Haves

Exposure to construction, HVAC, MEP, or another technical or industrial industry.
Experience creating training content such as videos, documents, or workshops.
Familiarity with HubSpot, Intercom, or similar CRM and support tools.

Responsibilities

Help deliver virtual and in-person client trainings, and run sessions independently as experience grows.
Shadow implementations, client calls, and onsite kickoffs to learn customers’ estimating, quoting, and business workflows.
Respond to client questions through email, live chat, video calls, and tickets with fast, accurate, helpful responses.
Create and maintain tutorials, short videos, FAQs, and guides to help technical and non-technical users adopt product features.
Manage onboarding tasks, follow-ups, and timelines in CRM and ticketing tools, and flag adoption blockers early.
Capture customer feedback from trainings and calls and share it with Product, Engineering, and Sales.
Take ownership of onboardings from Sales handoff through go-live as product and industry knowledge grows.
Build product and customer-segment knowledge, including manufacturer representatives, distributors, and mechanical, plumbing, and controls contractors.
Demo core product features, co-lead and independently run client trainings, and contribute training assets.
Lead smaller implementations end to end and manage day-to-day communication and onboarding timelines for assigned clients.