Implementation Manager

Asana • Chicago, IL

8d • Hybrid

About The Position

The Implementation Manager guides enterprise customers through their transition to Agentic Workflow Management (AWM), helping them define AI-powered work for their organization, align stakeholders around an adoption plan, and drive measurable impact across high-value workflows. The role designs and leads structured, time-bound engagements from onboarding through workflow launch, connecting AI capabilities to business results while engaging executive stakeholders and front-line teams. The position is based in Asana’s Chicago office with an office-centric hybrid schedule. Standard in-office days are Monday, Tuesday, and Thursday; working from home on Wednesdays is generally an option, while Fridays depend on the work and partner teams. Recruiters provide further details about in-office requirements.

The Implementation Manager leads onboarding, workflow discovery and configuration, user acceptance testing, enablement, and launch. They coordinate customer and internal stakeholders, document implementation plans and deployment roadmaps, monitor workflow performance, and identify opportunities to expand AI adoption. They also partner with Customer Success, Sales, and R&D, represent the customer internally, and build repeatable frameworks for consistent delivery across enterprise customers.

Requirements

• Experience in customer-facing implementation or consulting roles, guiding structured onboarding or technical platform deployments in SaaS or enterprise consulting environments.
• Strong understanding of generative AI and platform technologies, including AI workflow design, agent orchestration, enterprise platforms, and data governance.
• Ability to guide teams through AI change management and user adoption challenges with empathy and build confidence in new workflows.
• Track record of managing complex, concurrent enterprise projects and workstreams, holding internal and customer stakeholders accountable for milestones and deliverables.
• Customer-centric approach and success facilitating discovery sessions and translating customer feedback into actionable configuration decisions.
• Strong bias toward action; comfort navigating ambiguity, making sound decisions with incomplete information, and creating momentum in dynamic environments.
• Clear, structured communication skills and ability to explain complex processes to audiences ranging from executive sponsors to front-line end users.
• Collaborative experience aligning internal cross-functional partners, including sales, customer success, product, and IT.
• Curiosity about AI tools and emerging technologies, with willingness to learn and use them to enhance productivity, collaboration, or decision-making.

Responsibilities

• Lead structured onboarding engagements, aligning customer stakeholders on platform setup, workflow priorities, and shared success metrics, and assess workflow complexity to identify high-impact Asana AI opportunities.
• Document implementation plans covering prioritized workflows, risk mitigation strategies, and next steps.
• Guide customers through process mapping, hands-on workflow configuration, and user acceptance testing to deliver production-ready workflows with embedded Asana AI capabilities.
• Coordinate cross-functional delivery across time-bound engagements, aligning workflow owners, IT, business stakeholders, and end users through kickoff, enablement, and launch milestones.
• Develop deployment roadmaps and forward-looking documentation for scaling Asana AI usage, optimizing adoption, and expanding use cases.
• Lead recurring operational check-ins with customer account teams to monitor workflow performance, surface user pain points, and identify AI adoption opportunities.
• Partner with Customer Success, Sales, and R&D to surface expansion signals, represent the voice of the customer, and translate account momentum into business growth.
• Build repeatable frameworks and engagement processes that create operational consistency across enterprise customer delivery.

Benefits

• Mental health, wellness, and fitness benefits
• Career coaching and support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to dietary preferences
• Compensation package may include equity and, for most sales roles, sales incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed