Implementation Manager
About The Position
The Implementation Manager oversees the implementation of SaaS technology solutions, leading and coordinating the process from project planning and resource management through client interaction, deployment, and adoption. The role requires a strong technical background and the ability to deliver successful SaaS implementations on time and within budget. The manager works with clients, business stakeholders, IT teams, vendors, and external partners to align project goals and maintain effective communication. They oversee implementation activities including system configuration, data migration, integration, testing, and training; manage risks and vendors; support organizational change and end users; report project status; and provide post-implementation support.
Requirements
- College degree; Computer Science, Information Systems, or a related field is preferred.
- Strong knowledge of SaaS concepts, architecture, and implementation methodologies.
- Demonstrated ability to lead cross-functional teams and manage stakeholders at various levels.
- Strong communication, leadership, organizational, negotiation, time-management, listening, and problem-solving skills; attention to detail.
- Ability to design, implement, and execute processes as a strategic and creative thinker.
- Comfort with technology and technology terminology.
- Proficiency in all Microsoft Office applications.
- Knowledge of project management methodologies.
Responsibilities
- Develop and execute project plans defining scope, objectives, timelines, and resource requirements.
- Collaborate with clients, business stakeholders, IT teams, vendors, and external partners to align goals and facilitate communication.
- Identify and allocate internal and external resources needed for implementation.
- Identify project risks, develop mitigation strategies, monitor risks, and take action to address them.
- Coordinate with SaaS vendors to clarify requirements, timelines, and deliverables; manage vendor relationships and adherence to contract terms.
- Oversee system configuration, data migration, integration, testing, and training, ensuring milestones are met and deliverables are high quality.
- Develop change management strategies and support end users in adopting the SaaS technology.
- Generate project status reports covering progress, metrics, issues, and risks; communicate status to stakeholders and senior management.
- Implement quality assurance processes to ensure the solution meets requirements and industry best practices.
- Provide post-implementation support by monitoring system performance, addressing user issues, and coordinating vendor bug fixes or enhancements.
- Perform other responsibilities as requested by the Company.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
