Implementation Manager Jobs

About The Position

Requirements

• Fluent in written and spoken English.
• At least 5 years of experience in customer-facing project management roles.
• Experience in supply chain, transportation, or logistics technology; SaaS implementations; or software delivery is preferred.
• Proven ability to manage complex, multi-stakeholder projects with competing priorities and timelines.
• Strong expertise in risk, budget, and stakeholder management.
• Experience with project and collaboration tools such as Jira, Confluence, Microsoft Office, or equivalent.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Comfort working in a fast-paced, cross-functional, global environment.
• Willingness to travel occasionally based on customer needs.
• High ownership and accountability across project delivery.
• Team-oriented approach and commitment to collaboration and customer outcomes.
• Ability to operate with urgency, structure, and clarity in complex environments.
• Commitment to working on-site at the headquarters four days per week.

Nice To Haves

• Additional language skills, especially French, German, or Spanish.
• Experience with TMS, ERP, or supply chain systems.

Responsibilities

• Own and drive the full customer implementation lifecycle, from post-sale handover through Go-Live and Hypercare.
• Develop and manage detailed project plans, timelines, milestones, and deliverables, aligning internal and customer teams.
• Lead project governance, status tracking, reporting, and stakeholder communication.
• Manage project risks, issues, and dependencies; identify mitigation strategies and drive resolution.
• Manage project budgets and scope to keep delivery within agreed commercial parameters.
• Serve as the primary customer contact for project delivery, managing communication, expectations, and alignment.
• Coordinate Solutions Architects, Engineering, Product, Support, and customer teams.
• Facilitate project kick-off calls, weekly status meetings, steering committees when applicable, and Go-Live readiness reviews.
• Coordinate timelines, stakeholders, and deliverables for System Testing and UAT.
• Plan and execute Go-Live, including cutover coordination and post-launch validation.
• Oversee Hypercare and ensure a smooth transition to Customer Success and long-term account stability.
• Track project progress using internal tools such as Jira, Zendesk, Rocketlane, or equivalent.
• Contribute to process improvements, project management standards, and scalable delivery frameworks.
• Support pre-sales and discovery by advising on timelines, delivery approach, and implementation feasibility.
• Use AI with intent, curiosity, judgment, and responsible governance in day-to-day work.

Benefits

• Stock options for all EOR and project44-employed team members.
• Bonus or commission eligibility depending on role.
• Benefits package tailored to country of employment, which may include health, dental, and vision coverage, retirement plans, and paid time off, in line with local market standards and statutory programs.