Implementation Manager I (Voluntary Benefits)
The Standard • Portland, OR3d • $76,250 - $111,500 • Remote
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Implementation Manager I (Voluntary Benefits)
The Standard•Portland, OR
•$76,250 - $111,500•Remote
About The Position
As an Implementation Manager I, you will develop and execute client-specific implementation strategy projects and successfully handle post-sale activities to retain large employee benefits group customers. You will drive and develop a customized implementation plan for each new national, mid-market, or regional account, serving as the point person, both internally and externally, to ensure efficiency and consistency throughout our implementations. You will gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions and effectively convey diverse client needs and requests internally, driving the resources needed for successful implementations. You will respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests. This role requires coordinating and managing multiple projects with demanding time constraints while meeting changing priorities and deadlines.
Requirements
- HS diploma or GED required.
- A minimum of five (5) years of group insurance experience with progressive responsibility and an emphasis in project management, benefits administration, large case management, enrollment technology, or the equivalent combination of education/experience.
- Experience with direct customer interaction is required.
- Demonstrated employee benefits product expertise and the ability to learn new products.
- Strong critical thinking, planning, prioritizing, decision-making, and organization skills.
- Strong project management skills and a proven ability to multi-task effectively.
Nice To Haves
- Bachelor’s in business, communications, or other applicable and/or related field is preferred.
- Experience working with HR Departments and brokers preferred.
Responsibilities
- Develop and execute client-specific implementation strategy projects.
- Successfully handle post-sale activities to retain large employee benefits group customers.
- Drive and develop a customized implementation plan for each new national, mid-market, or regional account.
- Serve as point person, both internally and externally, to ensure efficiency and consistency throughout implementations.
- Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions.
- Effectively convey diverse client needs and requests internally, driving the resources needed for successful implementations.
- Respond to questions and provide requested documentation.
- Orchestrate internal process changes to fulfill client and broker requests.
- Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with matching company contributions
- Annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually
- Paid parental leave
- Adoption/surrogacy assistance
- Employee giving program that double matches donations to eligible nonprofits and schools
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Job Search Resources
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