Implementation Manager Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent professional experience.
• 7+ years of experience in implementation, program management, project management, consulting, client success, or related roles.
• Experience leading complex technology implementations within insurance, benefits administration, HR technology, payroll, or a related industry.
• Demonstrated experience managing multiple concurrent enterprise implementations.
• Strong understanding of implementation lifecycles from sales/contracting through configuration, testing, data migration, integration, go-live, and transition to production.
• Proven ability to manage senior-level client and internal stakeholders.
• Experience leading cross-functional teams and managing complex dependencies.
• Strong understanding of data migration, integrations, EDI/API, SSO, payroll, and application configuration.
• Demonstrated ability to identify and resolve implementation risks and issues.
• Excellent written, verbal, presentation, and executive communication skills.
• Strong analytical and problem-solving capabilities.

Nice To Haves

• Experience with benefits administration platforms or insurance technology.
• Experience working with carriers, payroll providers, brokers, employers, or benefits technology vendors.
• Experience with enterprise SaaS implementations.
• Familiarity with Agile methodologies and modern project management practices.
• Experience with Jira, Confluence, Microsoft Project, Smartsheet, Power BI, Salesforce, or similar platforms.
• Knowledge of SOX compliance, business continuity, data governance, or other regulated-environment requirements.
• Experience implementing process automation or AI-enabled workflow improvements.
• A candidate with experience leading large-scale implementations, managing project and consulting teams, improving implementation processes through automation, and building long-term relationships with clients and industry partners would be particularly well suited for this position.

Responsibilities

• Lead and oversee multiple concurrent mid-market and enterprise implementations from initial planning through go-live and transition to ongoing client success.
• Establish implementation strategy, governance models, milestones, success criteria, and executive communication plans.
• Drive delivery against scope, timeline, budget, quality, and client satisfaction objectives.
• Serve as a senior escalation point for complex implementation issues and cross-functional dependencies.
• Identify risks early and develop mitigation strategies to protect implementation outcomes.
• Ensure appropriate transition from implementation into production support and long-term client success.
• Build trusted, strategic relationships with client executives, operational leaders, carriers, brokers, payroll providers, and technology partners.
• Conduct executive business reviews and implementation health assessments.
• Establish and monitor client success metrics, including delivery performance, adoption, satisfaction, operational readiness, and retention indicators.
• Proactively identify opportunities to improve the client experience and expand the value delivered through the platform.
• Partner with Sales and Account Management on client communications, renewals, expansions, and strategic opportunities.
• Apply knowledge of benefits administration, insurance operations, employee benefits, plan structures, eligibility, payroll, data management, and related technology processes.
• Understand the complexities of insurance and benefits implementations, including data migration, configuration, integrations, EDI, API, SSO, and payroll connectivity.
• Translate business and industry requirements into actionable implementation strategies.
• Ensure implementation practices support applicable regulatory, security, compliance, and business continuity requirements.
• Manage implementation portfolios and provide visibility into overall program health, resource requirements, risks, dependencies, and financial performance.
• Establish consistent project management standards, KPIs, reporting, and governance processes.
• Lead cross-functional teams across project management, consulting, configuration, data, integrations, product, engineering, and client operations.
• Monitor resource utilization and capacity while ensuring teams remain aligned to critical implementation priorities.
• Drive continuous improvement initiatives that increase implementation efficiency, scalability, quality, and predictability.
• Identify opportunities to automate and streamline implementation processes.
• Leverage data, analytics, AI-enabled tools, and workflow automation to improve delivery efficiency and configuration accuracy.
• Establish repeatable implementation methodologies, playbooks, and best practices.
• Analyze implementation performance and use metrics to drive corrective actions and continuous improvement.
• Promote a culture of accountability, collaboration, transparency, and client-centric delivery.

Benefits

• health, dental, and vision insurance coverage
• employee wellness
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off