Sales Implementation Manager NC/SC/GA

UnitedHealth Group•Charlotte, NC

1d•$91,700 - $163,700•Remote

About The Position

Optum Home & Community Care, part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs — helping patients access and navigate care anytime and anywhere. As a team member of our Senior Community Care (SCC) team, we work to provide care to patients in nursing homes, senior housing and assisted living settings. This life-changing work adds a layer of support to improve access to care. We’re connecting care to create a seamless health journey for patients across settings. Join us to start Caring. Connecting. Growing together. The Sales Implementation Manager plays a pivotal role in ensuring the successful opening of new skilled nursing facilities. This position is not just about processes—it’s about building trust, fostering strong relationships, and creating a seamless experience for our partners and their residents. You will be the bridge between strategy and execution, guiding teams through change with empathy, clarity, and confidence. Your ability to combine project management expertise with genuine rapport-building will help us achieve membership goals while laying the foundation for partnerships that last. Every interaction matters—your leadership will influence how facilities experience our brand and how residents ultimately benefit from our services. If you are located in North or South Carolina, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

Ability to obtain and maintain health insurance licenses within 90 days of hire
3+ years combined experience in Account Management, Senior Living, Sales, Business Development, or Project Management
Proficiency in Microsoft Suite
Proven negotiation and relationship-building abilities
Ability to work independently while fostering collaboration and trust within a team environment
Willingness to travel (50%25 +) including both within the territory and potentially other markets as well
Ability to work occasional evenings/weekends

Nice To Haves

2+ years in healthcare, with experience in Medicare, Medicaid Managed Care, or Health Insurance
Salesforce experience
Solid communication and presentation skills, with the ability to connect authentically with diverse audiences
Exceptional project Management, time management and organizational skills

Responsibilities

Lead the implementation of new Skilled Nursing Facility accounts as determined by market leadership, ensuring partners feel supported and valued throughout the process.
Approach targeted Same Store homes with a solutions-oriented mindset, listening actively to overcome objections and rebuild trust.
Meet established project timelines and permission-to-contact goals before opening and within 90 days post-effective date.
Work closely with Sales Directors and Account Managers to achieve new business and re-engagement penetration goals, fostering a culture of teamwork and shared success.
Ensure all stakeholders—internal and external—understand expectations, timelines, and next steps, reducing uncertainty and building confidence.
Uphold CMS and UHC requirements while maintaining integrity and transparency in every interaction.
Recognize challenges early and respond with creative, partner-focused solutions that strengthen relationships.
Manage all aspects of new SNF openings, from initial launch meetings to 30-, 60-, and 90-day check-ins, ensuring smooth transitions and positive outcomes.
Provide timely data and insights to inform reporting and decision-making, contributing to continuous improvement.
Demonstrate resilience, professionalism, and emotional intelligence in every engagement, setting the tone for successful partnerships.