Senior Manager, Operations and Implementation - Hourly Hiring Systems Transformation

Walmart•Bentonville, AR

About The Position

The Senior Manager, Operations and Implementation leads complex, technology-enabled transformation initiatives across Walmart’s talent ecosystem. The role takes business problems from discovery through solution design, implementation, adoption, and value realization. It simplifies processes, defines future-state experiences, translates business needs into actionable requirements, and leads cross-functional teams through delivery. Success requires strong judgment, comfort with ambiguity, and the ability to connect business needs, user experience, technology, data, and operations to create scalable solutions and measurable outcomes. Experience with hiring processes in high-volume or hourly operating environments is especially valuable. The team transforms the technology experiences that support how people discover opportunities, apply, are assessed, hired, onboarded, and move within Walmart. Its portfolio includes career sites, applicant tracking systems, assessment experiences, internal mobility, business-facing hiring tools, scheduling, onboarding, and the integrations that connect them. The team is building a connected talent technology ecosystem that can scale across Walmart’s businesses, markets, and workforce.

Requirements

Deep experience in high-volume/hourly hiring, with strong end-to-end process knowledge.
Strong understanding of the talent technology landscape, leading industry platforms, and best-in-class practices.
Proven ability to lead complex transformations from discovery and current-state assessment through design, implementation, launch, and adoption.
Strong digital execution experience, including translating business needs into requirements and partnering with Product, Engineering, and Design through delivery.
Ability to connect process, technology, data, and user needs into scalable solutions.
Strong cross-functional leadership, executive communication, and comfort operating in ambiguity.
Bachelor’s degree in Business, Technology, Supply Chain, Communications, or a related field and 4 years’ experience in retail, production, operations management, or a related area; OR 6 years’ experience in retail, production, operations management, or a related area.
1 year of supervisory experience.

Nice To Haves

Experience managing hiring for stores, clubs, or supply chain facilities.
Intermediate functionality of Microsoft Office and Salesforce.
Experience managing projects or client relationships in retail, healthcare, or a related area.
Master’s degree in business or a related field; Master of Business Administration.

Responsibilities

Lead technology transformations from discovery through implementation and optimization.
Evaluate user experiences, processes, systems, data, and operational needs, including field-level hiring workflows and operational variations.
Define future-state workflows, experiences, requirements, and success measures.
Partner with Product, Engineering, Design, Data, Legal, and business teams through delivery.
Lead testing, readiness, launch, adoption, and continuous improvement.
Establish ongoing engagement with field hiring users through process validation, usability feedback, and hands-on testing.
Identify opportunities to apply automation, AI, and emerging technology.
Use data and user insights to improve experiences and business outcomes.
Communicate decisions, risks, and recommendations to senior leaders.

Benefits

Performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Live Better U education benefit program, including tuition, books, and fees for eligible associates