Senior Principal Implementation Program Manager | Eviti | NantIQ

NantHealth•Dallas, TX

About The Position

NantIQ is hiring a Senior Principal Implementation Program Manager for its Eviti product team. The role leads end-to-end implementation of Eviti oncology utilization management solutions for health plan clients across commercial, Medicare, and Medicaid lines of business. Reporting to the VP, Eviti, this position owns the portfolio of client implementations from contract execution through go-live and stabilization, coordinating clinical, product, engineering, operations, and account management teams. The role is the senior point of accountability for implementation delivery, manages executive-level client relationships, and continuously strengthens the implementation methodology to improve speed, quality, and scalability. The position leads complex, multi-workstream implementations and concurrent client portfolios; oversees technical integrations, clinical and operational configuration, regulatory and contractual compliance, testing, training, go-live readiness, and post-launch support; and reports implementation performance to Eviti leadership. It also supports sales and account management with implementation scoping and client due diligence, improves implementation processes and tools, and mentors colleagues and cross-functional partners.

Requirements

Bachelor’s degree in business, healthcare administration, information systems, or a related field, plus 12+ years of relevant experience; an equivalent combination of education and experience will be considered.
12+ years of progressive program or project management experience, including substantial experience leading client implementations in a healthcare payer, utilization management, or health IT environment.
Demonstrated success delivering enterprise-scale implementations for health plans, including complex technical data integrations.
Recognized expert and go-to resource in implementation program management, with mastery across multiple job areas.
Advanced conceptual thinking, reasoning, and interpretation to drive process improvement; ability to solve complex problems involving clinical, technical, operational, and contractual variables.
Ability to analyze issues thoroughly, identify root causes, and implement lasting solutions.
Ability to work independently with limited oversight and drive mid- to long-term results for the functional area and broader business.
Effective communication with executive leadership, clients, vendors, partners, and stakeholders within and outside the functional area.
Ability to influence senior leaders internally and externally, navigate challenging stakeholder interactions, and brief senior leaders.
Ability to guide, coach, and train employees and lead large, cross-divisional initiatives.

Nice To Haves

Project Management Professional (PMP) certification.
Experience implementing oncology, specialty pharmacy, or prior authorization programs.
Familiarity with healthcare data standards and exchange, such as X12 834/278 and HL7 FHIR, and CMS interoperability rules.
Experience supporting Medicare Advantage and Managed Medicaid implementations.
Proficiency with project and portfolio management tools such as Monday, Smartsheet, or Jira.

Responsibilities

Lead planning and execution of complex, multi-workstream health plan implementations, including scope definition, project charters, integrated work plans, timelines, resource plans, and go-live readiness criteria.
Manage a portfolio of concurrent implementations, balancing priorities, dependencies, and resources to deliver on time, within scope, and in line with contractual commitments.
Serve as the primary implementation lead and escalation point for client executives and project sponsors; facilitate kickoffs, steering committees, and status reviews.
Coordinate technical integration workstreams with client and internal IT teams, including eligibility and member files, prior authorization data exchange, provider data, reporting feeds, single sign-on, and portal configuration.
Partner with Eviti’s clinical team to configure client-specific clinical policies, benefit rules, and authorization workflows, and align on medical policy and turnaround-time requirements.
Ensure implementations meet regulatory, accreditation, and contractual requirements, including state and federal utilization management timeframes and CMS interoperability and prior authorization requirements (CMS-0057-F).
Identify, track, and mitigate project risks, issues, and dependencies; drive timely decisions and escalate appropriately.
Lead user acceptance testing, operational readiness, client and provider training, and post-go-live hypercare, ensuring a smooth transition to account management and operations.
Define, track, and report implementation KPIs, including on-time go-live, budget adherence, defect rates, and client satisfaction, to Eviti leadership.
Own and continuously improve Eviti’s implementation methodology, templates, and tools, incorporating lessons learned to shorten time to value.
Support sales and account management with implementation scoping, timeline estimates, and responses to RFPs and client due-diligence requests.
Mentor implementation team members and cross-functional partners on program management best practices.
Establish operational plans for the implementation function and contribute to strategic goals set by departmental leadership.
Guide, coach, and train employees across the company within the area of expertise; lead strategically important initiatives involving large, cross-divisional teams.