Senior Implementation Manager

Wise•Austin, TX

2d•$168,000 - $217,000•Hybrid

About The Position

Wise is seeking a Senior Implementation Manager to join its team in Austin and support growth of Wise Platform by delivering high-impact partner integrations. The role works closely with Solutions Engineering, Product, Compliance, Operations, and Sales teams to meet regional growth targets and deliver projects efficiently and to a high standard. The Senior Implementation Manager leads complex implementations with major banks and businesses from kickoff through launch, using program management expertise to deliver timely, high-quality integrations. The role implements new and existing solutions across markets, resolves blockers, and builds trust with executive and engineering stakeholders, both internal and external. It combines business and technical work and requires experience delivering complex financial-services programs, particularly in banking and payments. The position also contributes to scaling the Implementation function through process-improvement initiatives, delivers new solutions, and involves travel to work with teams and meet prospects around the world. The role is based in Austin with a hybrid working model.

Requirements

At least 6 years of project management experience in banking or fintech.
Proven experience managing complex, multi-phase projects using Agile, Waterfall, or hybrid methodologies.
Ability to create and manage high-quality project plans, break down tasks, map dependencies, and identify the critical path to launch.
Extensive experience leading API- or SWIFT-based payment integrations and navigating banking or large-enterprise organizational structures and decision-making processes.
Ability to identify, manage, and mitigate project risks using strong governance frameworks; take ownership of emerging issues; and drive cross-functional and external stakeholders toward successful outcomes.
Ability to independently resolve complex challenges and make impactful decisions, with strong self-motivation, organizational and time-management skills, adaptability, and resourcefulness in ambiguous and changing environments.
Experience delivering secure and compliant payment integrations while navigating local regulatory requirements.
Exceptional verbal and written communication skills, including presenting complex concepts to audiences from C-suite executives to working teams.
Strong executive engagement and presence, and ability to build relationships and credibility at all levels.

Responsibilities

Lead complex implementation projects for major banks and businesses from kickoff to launch, ensuring on-time, high-quality delivery.
Resolve project blockers through problem-solving and influencing across business and technical contexts and diverse stakeholder groups.
Use governance expertise to manage scope, timelines, and accountability; identify risks; resolve challenges; and ensure regulatory compliance.
Manage project, financial, compliance, and reputational risks for deals and ensure robust mitigation plans are in place.
Build and nurture strong partner relationships and deliver a positive partner experience.
Explain financial technology solutions confidently and lead process improvements to improve scalability and efficiency.
Lead initiatives to improve Implementation function processes.
Deliver new and innovative solutions, including finding ways to do things that have not been done before.
Travel to work with teams and meet prospects around the world.

Benefits

Company equity in the form of RSUs.
Annual self-development budget.
Medical, dental, and vision insurance, including HSA and FSA options.
Company-paid life insurance, short- and long-term disability, and an employee assistance program.
Hybrid working model combining work from home and office.
Option to work remotely for 90 days per year from anywhere in the world.
Relocation expenses covered.
25 days of PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days, and one paid volunteer day annually.
Paid six-week sabbatical after four years.
18 weeks of paid parental leave after one year of employment.
401(k) with up to a 4% employer match.