Manager of Client Implementation

Virtual Peaker•Louisville, KY

2d•Remote

About The Position

Virtual Peaker is seeking a Manager of Client Implementation to support its mission of building the utility of the future and addressing the climate crisis. The position leads implementation of new program and product launches with clients, with a focus on accurate, timely delivery and seamless handoffs. Virtual Peaker manages grid-responsive distributed energy resources, including batteries, electric vehicle charging, smart HVAC, water heating, and other emerging technologies used as critical electric-grid resources. The successful candidate will be proactive, customer-centric, comfortable with ambiguity, and able to thrive in a fast-paced environment.

Requirements

Bachelor’s degree from an accredited institution.
At least 5 years of professional experience in software implementation, SaaS onboarding, or technical project management.
Strong organizational skills, including project management, process design, and cross-functional coordination.
Ability to travel as needed.

Nice To Haves

Experience in program development and management, ideally within a B2B SaaS or technology environment.
Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources (DERs).

Responsibilities

Support end-to-end implementation of program launches and expansions for Virtual Peaker clients.
Serve as an escalation point during implementation and build trusted client relationships.
Manage and mentor a team of implementation staff, setting expectations and providing feedback.
Improve implementation processes and documentation.
Own implementation KPIs.
Perform other relevant, appropriately scoped duties that contribute to Virtual Peaker’s success.