Implementation Project Manager

Corpay • Brentwood, TN

2d • Onsite

About The Position

CORPAY is hiring an Implementation Project Manager in its Payables division, within the Corporate Payments line of business. The role is based in Brentwood, Tennessee, and supports customers and internal teams across departments to implement CORPAY products and services. The Project Manager assists with client onboarding projects from initiation through completion, helping ensure a positive, customer-focused experience. The role works under moderate supervision, coordinating smaller to mid-sized projects or supporting more complex implementations led by senior project managers.

The position onboards clients to purchased products, including Purchasing/Travel & Entertainment cards, Expense Management, and ePayables virtual cards for AP payments. It supports clients through the ramp phase and transitions them to full-time support once their program stabilizes. The role reports to the Implementation Manager and regularly collaborates with other teams and departments.

The position is performed in an office environment. CORPAY provides an assigned workspace in Brentwood, company-issued equipment, and formal, hands-on training.

Requirements

• At least 2 years of professional experience in project coordination, client support, or customer-facing roles.
• Strong organizational and follow-up skills, with attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer-focused mindset and proactive approach to problem-solving.
• Ability to learn, take initiative, and grow within a structured project management framework.
• Dependable and accountable, with the ability to work independently and as part of a team.
• Resourceful problem-solver able to think critically under pressure.

Nice To Haves

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 1–2 years of experience in implementations, onboarding, or project management.
• Basic accounting or financial process knowledge.
• Familiarity with project management tools and CRM systems.
• Collaborative approach, interest in learning and continuous improvement, and adaptability to process changes.

Responsibilities

• Support implementation and onboarding of new clients by coordinating internal and external project activities.
• Assist in maintaining project plans, timelines, and communication updates.
• Participate in client calls to gather data and confirm setup and configuration requirements.
• Collect information from clients to support accurate and complete account setup.
• Provide client training support through webinars or documentation as needed.
• Collaborate with cross-functional teams to resolve project issues or delays.
• Maintain clear, proactive communication with clients throughout the project lifecycle.
• Identify potential risks or roadblocks and escalate them to senior project managers as appropriate.
• Help ensure timely and accurate delivery of project milestones to support client satisfaction.
• Identify opportunities to improve project processes and client onboarding efficiency.
• Support seamless onboarding, system configuration, and workflow-tailored training for expense management tools.

Benefits

• Medical, dental, and vision benefits available the first month after hire.
• Automatic enrollment in the 401(k) plan, subject to eligibility requirements.
• Virtual fitness classes offered company-wide.
• PTO including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support with local and national organizations.
• Company-wide contests and prizes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed