Implementation Manager

Standard Metrics

2d • $115,000 - $145,000 • Remote

About The Position

Standard Metrics is an AI-driven financial data platform that helps investors and portfolio companies make forward-looking decisions with automated reporting and benchmarking tools. The company is building its Deployment team to onboard and train customers and position them for success. The Implementation Manager will become a trusted advisor to venture capital firms and startups, understand their business goals, and implement best practices for a seamless onboarding experience.

This role owns the Implementation function end to end, including its strategy, processes, tools, staffing, and deployment results. It builds and leads the team, establishes and reports on performance metrics, creates scalable implementation playbooks, and oversees strategic deployments and capacity planning. The role also works across Sales, Customer Success, Data, Product, Engineering, and other teams to ensure accurate scoping, smooth handoffs, and customer-informed product development.

Requirements

• At least 7 years of experience in implementation, professional services, or customer onboarding.
• At least 2 years leading a team or function, with a track record of building processes and scaling a team from the ground up.
• Demonstrated ownership of a function’s outcomes and metrics, not just individual projects.
• Strong finance knowledge.
• Expert program and project management skills, including the ability to oversee a large portfolio of concurrent deployments.
• Proven ability to influence cross-functionally across Customer Experience, Product, Engineering, and Data teams.
• Outstanding communication skills, including comfort presenting to executives and senior customer stakeholders.
• A builder’s mindset, comfort with ambiguity, and energy for creating structure where little exists.
• Passion for technology, startups, entrepreneurship, and/or venture capital.

Nice To Haves

• Experience in financial services, enterprise B2B SaaS, or consulting.
• Familiarity with venture capital fund and portfolio company reporting.

Responsibilities

• Own the Implementation function end to end, including strategy, process, tooling, staffing, and results for every customer deployment.
• Build and lead the Implementation team by hiring, coaching, and developing team members and setting clear goals and performance standards.
• Set, track, and report on function KPIs, including time-to-value, on-time delivery, customer satisfaction, and resource utilization, and use them to drive continuous improvement.
• Design scalable, repeatable implementation playbooks and use tooling to automate processes and improve efficiency.
• Serve as the lead point of contact and escalation owner for strategic and complex deployments, building trusted relationships with senior customer stakeholders.
• Partner with Sales, Customer Success, and Data teams to scope deals accurately before sale, define handoffs, and ensure seamless post-implementation transitions.
• Own capacity planning and prioritization across concurrent deployments, balancing customer commitments with internal resources.
• Bring the voice of the customer to Product to inform the roadmap.

Benefits

• Competitive equity package.
• Medical, dental, and vision insurance coverage for employees and dependents in the USA; internationally, local health coverage is matched for employees and their families.
• Flexible vacation; employees commonly take 3–4 weeks in addition to holidays, with no firm rules.
• 12 weeks of paid parental leave for all new parents in the USA; internationally, parental leave standards are matched to the employee’s area.
• Full access for employees to company business metrics and financial information.
• Regular team offsites, with the company flying the team to destinations to plan, bond, and innovate.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed