Implementation Manager

Microsoft • Reno, NV

2d • $97,600 - $206,400

About The Position

The Implementation Manager is part of Microsoft Business Operations’ Implementation, Process and AI Team within the Operations Service Centre. The team manages launches and continuous improvement efforts to support successful in-market deployment of products, programs, services, and business models. Its primary focus is supporting business with US Federal Government customers, while also serving other parts of the business. The role works across stakeholders in Operations, Finance, Trade, Compliance, and other functions.

Implementation Managers contribute to launch design, coordinate and execute end-to-end deployment plans, identify and mitigate risks, resolve issues, and make launch go/no-go recommendations. They help ensure customers and partners can transact and receive the expected experience. The role also identifies and owns optimization opportunities for Regional Operations Centers, including prioritization, design, and tracking business benefits across policy, program, and process. The candidate should be comfortable in a highly matrixed, AI-driven organization and use data and analytics to inform performance insights and improvements, with strong organizational, communication, planning, judgment, customer-obsession, and compliance skills.

Requirements

• Bachelor's degree in Engineering, Business, or a related field and 4+ years of process management, process execution, process optimization, or related experience, or equivalent experience.
• 4–5 years of demonstrated project management and process management experience, preferably in an operations environment.
• Demonstrated ability to implement change and maintain focus through change and ambiguity, navigate uncertainty, and drive clarity.
• Experience engaging complex stakeholders, negotiating, managing conflict, and handling project management activities including risk management, governance, and decision-making.
• Analytical ability and business judgment in complex situations.
• Experience working effectively in cross-functional, international, and often virtual teams, across cultures and multiple lines of business.
• Demonstrated change and project management skills.
• Strong collaboration skills and ability to drive results across a team.
• Outstanding attention to detail and ability to see both the broad picture and detailed issues.
• Strong written and verbal communication skills, including confidence engaging with senior stakeholders and building relationships at all levels.
• Understanding of change management, including its importance, approaches, key tasks, and timelines.
• Ability to meet Microsoft, customer, and/or government security screening requirements for the role.
• US citizenship verification is required to meet federal government security requirements.
• Ability to pass the Microsoft Cloud Screen background check upon hire or transfer and every two years thereafter while in the role.

Nice To Haves

• Master's degree in Engineering, Business, or a related field and 2+ years of process management, process execution, process optimization, or related experience.
• Demonstrated excellence in thought leadership, innovation, and execution management, with ability to influence without authority.
• Working knowledge of US Federal Government business practices.
• Experience in Business Process Outsourcing or managing outsourcing partners in a managed service model.
• Demonstrated experience in process improvement, particularly identifying and implementing process automation opportunities.
• Direct experience working with international stakeholders and driving process improvements in a highly complex, rapidly changing environment.

Responsibilities

• Ensure assigned launches and continuous improvement efforts are successfully delivered regionally or globally, on time, and with the expected customer and partner experience, while managing stakeholder expectations.
• Provide input to launch design and engage with global corporate launch teams so regional requirements are incorporated.
• Manage end-to-end regional or global deployment, establish the deployment structure, build plans, identify risks, drive mitigation, and escalate issues for resolution.
• Represent customers, partners, and field teams throughout launches, including conducting experience-mapping sessions.
• Ensure regional and global stakeholders understand launch impacts, such as transaction volumes, query support, and resource needs, and establish plans to manage them.
• Build engagement with corporate launch teams and implementation managers in other regions to support consistent execution and adherence to the launch framework.
• Provide regional or global approval for progression through launch tollgates and recommend go/no-go decisions.
• Conduct structured launch post-mortems and ensure lessons are incorporated into future launches.
• Contribute to the development of launch processes and frameworks.
• Identify AI and automation opportunities and work with leadership teams to operationalize them.
• Identify, document, and communicate business and customer needs to create high-quality future experiences, including defining success measures and managing execution.

Benefits

• The posting notes that certain roles may be eligible for benefits and other compensation, with additional information available through Microsoft Careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level