Senior Product Manager, Implementation & Partner Success

Gravie

7d•$157,000 - $210,000

About The Position

This role sits within Gravie’s Level-Funded Product team and helps shape product strategy, the vendor partner roadmap, and digital experiences that enable effective member navigation and steerage. In close partnership with Clinical, Pharmacy, and Gravie Care teams, the Senior Product Manager translates shared business priorities and member needs into scalable technology capabilities that help members access better, more affordable care. The role leads digital product collaboration with external steerage, navigation, and value-based care partners, while ensuring partners’ programs operate within Gravie’s member navigation framework. It owns roadmaps, workflows, campaign and eligibility logic, outcome tracking, escalation and resolution flows, and the definition of steerage outcome metrics. The position also works with leadership on the future of the case management platform, including build-versus-buy-versus-partner decisions, and identifies opportunities to use Agentic AI for personalization and efficiency at scale.

Requirements

At least 6 years in or working with digital product management.
Domain depth in care navigation, provider or drug steerage, or pharmacy benefits.
Experience designing and measuring causality between outreach and claim impact.
Working knowledge of how health plans pay for care, including deductibles, accumulators, and claims.
Experience selecting or implementing an operational platform, such as case management or CRM, and managing external partners.

Responsibilities

Lead digital product collaboration with external steerage, navigation, and value-based care partners to ensure a cohesive, Gravie-led member experience.
Define how signals and outcomes flow between partners and Gravie so partner programs operate within Gravie’s member navigation framework.
Own the roadmap for member outcomes, including operator workflows, campaign and eligibility logic, and outcome tracking.
Implement member navigation programs from a digital product perspective in partnership with the internal team responsible for operationalizing them.
Work with internal teams to define steerage workflows and handoffs, and identify dependent cross-team workflows.
Work with clinical and care teams to define and own steerage outcome metrics.
Own member escalation and resolution flows, coordinating across internal teams to prioritize work needed to resolve escalations.
Continuously refine processes for prioritizing and resolving member escalations with internal teams.
Partner with Gravie Care to understand its workflows and tooling and identify opportunities to improve scale efficiency through digital product changes.
Work with leadership to frame build-versus-buy-versus-partner decisions for the case management platform.
Identify opportunities for Agentic AI to drive personalization and efficiency at scale.