Senior Implementation Success Partner

Qventus

1d•$140,000 - $160,000

About The Position

Qventus is hiring a Senior Implementation Success Partner to lead its most complex Perioperative Care (PCC) deployments, including multi-service-line, multi-site, and executive-facing engagements. The role owns the full implementation lifecycle, from pre-sale collaboration through hypercare, and partners with Sales to shape scope and establish delivery expectations. It serves as a strategic advisor to clients and requires engagement leadership, executive stakeholder management, technical fluency, and analytics. The Senior Implementation Success Partner operates with broad autonomy, anticipating risks, designing mitigation strategies, and guiding executive-level client decisions. The role uses Qventus dashboards and reporting to identify gaps and opportunities, reinforce adoption, and drive value realization. Deep knowledge of the product, PCC operations, and EHR architecture is used to identify improvements and maximize client value. The position involves an average of 25%–35% travel.

Requirements

8+ years of project or program management experience, with a comprehensive understanding of business requirements and technical capabilities for enterprise-wide SaaS implementations.
8+ years of professional experience at a top healthcare consulting firm, digital health company, or health system.
8+ years of cross-functional experience working with internal and external teams to manage end-to-end project lifecycles and deliver milestones.
Demonstrated experience leading large, complex implementations with executive engagement.
Experience collaborating with Sales or pre-sales teams to scope, validate, and hand off enterprise deployments.
Knowledge of perioperative metrics, processes, challenges, and solutions, and ability to engage hospital leaders and surgeons in strategic and operational discussions.
Fluency with Epic, Cerner, or comparable EHR environments, including the ability to discuss EHR architecture, integrations, and workflow implications without relying on technical subject-matter experts.
Project management experience with complex implementations in provider-side healthcare.
Experience applying quantitative and analytical skills, including using dashboards and reporting tools to drive adoption and reinforcement strategies.
Prior experience managing projects for hospital systems, such as EHR implementations.
Ability to understand, document, and analyze data using tools such as data-validation dashboards, Java/SQL code interpretation, and complex Excel functions.
Ability to travel an average of 25%–35%.
Passion for improving the healthcare system.

Nice To Haves

Experience writing SQL queries (highly desired).
PMP certification.
Experience working with clinical and/or process consultants.

Responsibilities

Partner with Sales before delivery handoff to shape scope, validate feasibility, and set delivery expectations for enterprise PCC engagements.
Define and manage timelines for enterprise-wide Qventus PCC Solution deployments across multiple service lines and facilities.
Lead complex implementations involving multiple service lines, surgeon groups, and executive stakeholders.
Advise client leadership and C-suite stakeholders, facilitate executive-level discussions, and guide decisions on scope, risk, and operational strategy.
Build relationships throughout client organizations and influence executive and senior operational stakeholders.
Collaborate with Data Engineers, Product Specialists, and Client Success Partners to identify and implement solutions that maximize client value.
Partner with client operational and technical teams to meet implementation requirements and needs.
Use clinical expertise to build and sustain buy-in from core users and executives for workflows and tool adoption.
Anticipate risks, develop proactive mitigation strategies, and advise internal and external leaders on resolution paths.
Use Qventus dashboards and reporting tools to identify gaps and opportunities and develop strategies for sustained adoption and value realization.
Identify process improvement opportunities, close gaps through structured approaches, and lead change management for successful, sustainable workflow adoption.
Own implementation for assigned client accounts, operating autonomously and escalating the highest-risk or strategic matters.
Articulate Qventus’ value proposition and establish clearly defined business outcomes for customers.
Build an enthusiastic customer base willing to serve as references for prospective customers.