Senior Director, Partner Support & Success

Microsoft • ,

5d • $165,600 - $331,200

About The Position

The Senior Director, Partner Support & Success leads the strategy and business outcomes for Microsoft’s Partner Support & Success service line. The role is accountable for building a partner support and success portfolio that enables partners to effectively support Microsoft customers, accelerate customer value, and extend Microsoft’s reach at scale. This leader owns the end-to-end health and performance of the business, from offer strategy, experience, packaging, and pricing through market adoption and customer outcomes. Working across sales, delivery, marketing, finance, and operations, the role aligns the organization around a clear strategy and continually evolves the portfolio based on partner needs, market insights, and business performance.

The Customer & Commercial Success organization is part of MCAPS-Core, which brings together planning, execution, services, and field activation to accelerate customer value, drive growth, and strengthen the end-to-end customer experience. Microsoft’s mission is to empower every person and every organization on the planet to achieve more, supported by a growth mindset, innovation, collaboration, and values of respect, integrity, and accountability.

Requirements

• Bachelor's Degree in Business Administration, Economics, Finance, or a related field and 10+ years of experience leading business strategy and/or product strategy teams, or equivalent experience.
• 3+ years of people management experience.

Nice To Haves

• Bachelor's Degree and 15+ years of experience in product/service/program management or software development, or equivalent experience.
• 5+ years of people management experience.

Responsibilities

• Own Partner Support & Success strategy and business performance, establishing the vision, priorities, and plans needed to achieve customer, partner, and business outcomes.
• Lead end-to-end portfolio and offer strategy, using partner needs, market insights, competitive intelligence, and performance data to evolve the portfolio and identify new growth opportunities.
• Drive offer design, value proposition, packaging, and pricing, ensuring offerings are differentiated, compelling, scalable, and positioned for market adoption.
• Lead cross-functional execution across sales, marketing, delivery, operations, and finance to bring the strategy to market and consistently deliver on the customer and partner promise.
• Manage business performance and continuous improvement, using results and market feedback to adjust strategy, improve experiences, and drive topline and bottom-line performance.
• Build and lead a high-performing team, setting clear outcomes, developing talent, and creating a culture of accountability, collaboration, learning, and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior