Partner Success Specialist

Maxwell Power•Salt Lake City, UT

16h•Remote

About The Position

At Maxwell Power, the Partner Success Specialist supports renewable energy project financing across the United States. The role serves as the primary operational partner to assigned Account Managers, coordinating onboarding, documentation, follow-ups, and communication among Sales, Underwriting, Operations, and external partners. The position supports process and workflow optimization by maintaining tools and systems, helping refine workflows, and identifying process gaps. It also contributes to pipeline management, reporting, and performance analysis, providing Account Managers with insights about partner activity, trends, risks, and opportunities. The specialist helps ensure timely resolution of partner requests and consistent, professional, solutions-oriented communications. This is a U.S.-based remote W2 position. Candidates must reside in the United States and be legally authorized to work there; visa sponsorship and employment-based immigration support are not provided. A quiet, remote workspace is required.

Requirements

Solar industry experience is required.
Ability to multitask and prioritize effectively in a fast-paced environment.
Ability to handle high call and email volume daily.
Strong collaborative mindset and ability to work cross-functionally.
Professional, clear, and confident communication skills.
Detail-oriented with a high degree of accountability.
Systems thinking, intellectual curiosity, and eagerness to improve processes.
Must physically reside in the United States.
Must be legally authorized to work in the United States at the time of application and throughout employment.
Must have a quiet remote workspace.

Responsibilities

Serve as the primary operational partner to assigned Account Managers.
Support partner onboarding, documentation, follow-ups, and internal coordination.
Facilitate clear communication among Sales, Underwriting, Operations, and external partners.
Prepare reports, materials, and data for partner conversations and quarterly reviews.
Manage and maintain tools and systems, including automation platforms and sales enablement technologies.
Assist in developing and refining workflows to improve efficiency and reduce friction for partners.
Identify process gaps and recommend improvements.
Support pipeline management to maintain accurate data and reliable revenue projections.
Generate and analyze reports and performance metrics to provide actionable insights.
Monitor partner activity and flag trends, risks, or opportunities to Account Managers.
Respond to partner requests in a timely manner and help resolve them.
Uphold Partner Success standards and contribute to a consistent, professional, solutions-oriented partner experience.