Partner Success Manager

Plusgrade•Montreal, QC

About The Position

Based in Montreal, Canada or Miami, USA, with other locations also considered, the Partner Success Manager owns a portfolio of cruise line partners and contributes directly to its growth. The role involves understanding partner priorities, using data to identify practical opportunities, and coordinating teams around shared results. The position serves as the primary partner contact for performance insights, projects, technical training, program enhancement opportunities, and operational oversight. The Partner Success Manager develops a deep understanding of each partner’s business, identifies opportunities, creates joint action plans, and supports account growth. The role analyzes historical and forecast revenue and its performance drivers, coordinating contributions from Plusgrade teams through a matrix-based approach. It also uses AI thoughtfully to reduce manual work, improve tools and processes, and identify partner health and implementation signals earlier. This is a permanent position. The role is open to candidates based in Montreal, Miami, or other locations, and requires the ability to travel up to 30% of the time.

Requirements

Bachelor’s degree or equivalent experience.
At least three years of experience in a product, account, brand, marketing, or client success role.
Experience in the travel industry, ideally with cruise lines.
Ability to travel up to 30% of the time.
Strong analytical, financial, and problem-solving skills, including the ability to use data and revenue forecasts to make clear recommendations.
Experience creating strategic account development plans and managing relationships.
Communication, influence, negotiation, and organizational skills to help partners move toward their goals.
Demonstrated use of AI tools to improve productivity and efficiency, with thoughtful judgment in partner-facing contexts and an understanding of AI tools’ limitations.

Nice To Haves

Experience in the travel industry, ideally with cruise lines.

Responsibilities

Own a portfolio of cruise line partners and contribute to its growth.
Act as the primary point of contact for partner performance insights, projects, technical training, program enhancement opportunities, and operational oversight.
Understand each partner’s business and priorities to identify opportunities, create joint action plans, and support account growth.
Analyze historical and forecast revenue and the factors driving performance.
Coordinate contributions from Plusgrade teams through a matrix-based approach.
Use AI thoughtfully to reduce manual effort, improve tools and processes, and surface partner health and implementation signals earlier.