Partner Success Manager

Waymark

3d • $82,000 - $137,000

About The Position

Waymark is a mission-driven healthcare company working to transform care for people with Medicaid benefits through technology-enabled, human-centered support. The Partner Success team serves as the face of Waymark to managed care organization (MCO) and health system partners, building stakeholder relationships and supporting partner retention, growth, and strategic account management.

The Partner Success Manager will strengthen Waymark’s partner-management approach as the company scales by managing and evolving the tools and processes that support strong partnerships. Reporting to the VP of Partner Success, this role uses project management and analytical skills to drive strategic initiatives and ensure projects are executed smoothly. The role requires communicating and synthesizing information for customers, as well as sharing customer insights internally to strengthen Waymark’s products and services.

The position includes partner relationship and account management, account planning, preparation and follow-up for Joint Operating Committees, partner reporting, improvement of Partner Success operations, collection of the voice of the customer, and leadership of cross-functional strategic initiatives. The role collaborates with teams including Operations and Clinical to address partner priorities and deliver measurable outcomes.

Requirements

• At least 7 years of experience in roles that include consulting, customer success, account management, operations, and/or project management, including experience in healthcare services or health technology.
• Strong project management and creative problem-solving experience, with a proactive, detail-oriented, and customer-focused mindset.
• Demonstrated ability to influence internal and external cross-functional stakeholders and drive outcomes without direct authority.
• Experience collecting and analyzing data and making data-driven presentations.
• Exceptional written and verbal communication skills.
• Self-motivated and able to thrive in a fast-paced environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals.
• Flexible and adaptable to the changing needs of a fast-growing startup.
• Deep commitment to improving healthcare for underserved populations.

Nice To Haves

• Medicaid and healthcare transformation experience.
• Experience with value-based contracts and primary care providers.

Responsibilities

• Partner with the VP of Partner Success to strengthen partner relationships by understanding stakeholder needs and interests, proposing solutions, and ensuring commitments are executed.
• Independently own smaller accounts and serve as the day-to-day lead for partner meetings, ongoing relationship management, issue resolution, and reporting.
• Work with Operations, Clinical, and other Waymark teams to act on partner priorities and capture success stories that demonstrate impact.
• Drive ongoing account planning by monitoring performance, identifying risks and opportunities, and coordinating execution across internal teams.
• Partner with the VP of Partner Success to develop account strategies supporting retention, growth, and partner outcomes.
• Lead preparation of executive-ready materials communicating Waymark’s performance and impact and supporting changes to improve performance.
• Track and act on partner requests arising from Joint Operating Committees (JOCs), and create and share additional performance reports as needed.
• Continuously improve the systems, processes, and tools that enable effective account management at scale.
• Drive cross-functional and strategic initiatives, and manage cross-market Partner Success meetings to support strategy, learning, and team progress.
• Learn what matters to partners and relay partner feedback to internal teams to inform initiatives and product development.
• Lead cross-functional initiatives that improve partner performance, strengthen scalability, and enhance the partner experience.
• Influence stakeholders across teams to ensure initiatives are executed effectively and deliver measurable outcomes.

Benefits

• Stock options.
• Work-from-home stipend for the first year to help set up a home office.
• Medical, vision, and dental coverage.
• Basic life insurance.
• 20 vacation days accrued over the year and 11 paid holidays.
• 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
• 401(k) plan with a company contribution, subject to a vesting schedule.
• Commuter benefits.
• Professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed