Manager, Partner Success

Big Leap Health•New York, NY

3d•$130,000 - $140,000•Hybrid

About The Position

Big Leap Health is transforming how interventional psychiatry practices deliver care. We partner with clinics across the country to power TMS and Spravato® services, combining clinical expertise, technology, and payor integration to make high-quality mental healthcare more accessible. We're building the infrastructure layer for the next generation of in-person behavioral health, replacing administrative chaos with a connected, data-driven operating system that helps practices focus on what matters: patients. The company has raised over $10M from VCs and angels and is rapidly growing with dozens of customers nationwide. The Partner Growth team's objective is to ensure that partner clinics succeed. As a Partner Success Manager, you will manage a portfolio of interventional psychiatry clinics offering treatments like Spravato and TMS, and you will be responsible for their performance. You will build relationships with clinic owners, medical directors, and front-desk teams to help them achieve their goals, such as seeing more patients, adding new service lines, or opening new locations. The team is partner-obsessed, proactively identifying opportunities and ensuring partner needs are met by collaborating with relevant internal teams. You will report to the Head of Partner Growth and work with a high degree of independence. This is an early role on a growing team, offering the opportunity to shape the team's development, including its operations, metrics, and hiring. As the team expands, this role may include direct reports.

Requirements

4 to 6 years in management consulting and/or customer success, provider success, account management, including end-to-end ownership of accounts & meeting growth targets
Experience helping a business change how it works and earning the trust to do so
Ability to think like an operator about someone else’s business
Proficiency in pulling data using Airtable, a CRM or a messy export, building a clean view in Sheets, and double-checking numbers
Strong communication skills enabling partners to act on guidance without needing clarification or follow-up
Genuine care for the people supported, demonstrated through follow-through
Experience using the modern AI stack in actual work (e.g., understanding MCP vs. Claude Skill, or demonstrating built projects)
Located in or looking to move to the NYC area
Excited about a hybrid setup (3+ days in person)

Nice To Haves

Experience in healthcare services or digital health
Exposure to revenue cycle management, payor enrollment and credentialing, or prior authorization
Familiarity with Spravato and/or TMS
Experience leading trainings and coaching clinicians

Responsibilities

Own revenue and volume growth for every clinic in your portfolio, and know at all times where each one stands and what’s driving it
Dig into each clinic’s referral sources, consult-to-treatment conversion, payor mix and provider capacity to find where the next stage of growth will come from
Review each partner’s treatment offerings with them and look for room to expand, such as adding TMS alongside Spravato, adding a provider where demand is outpacing capacity, or extending hours
Get creative. Some of the best growth ideas come from a conversation with a clinic owner about what their patients keep asking for
Back every recommendation with the partner’s own data, and walk them through what it means for patients treated and revenue
Be the primary point of contact for clinic leadership, and build relationships across the practice, from owners to the front desk
Lead recurring check-ins and business reviews that tie our work to the outcomes partners care about most
When an issue comes up, own it from start to finish and arrive with a proposed solution
Spot patterns across your portfolio and turn them into specific improvements with our Product and Operations teams
Write the playbooks, templates and reporting tools that help the next hire ramp up