Partner Success Manager

IT Management Corp. dba 101 VOICE•Santa Clara, CA

About The Position

ITMC is seeking a Partner Success Manager (PSM) to build and grow our channel partner ecosystem. This role owns the relationships with resellers, value-added resellers (VARs), and technology partners — enabling them to sell, deploy, and support ITMC and 101VOICE solutions effectively. The ideal candidate understands how revenue moves through a channel, knows what partners need to succeed, and can work cross-functionally to deliver it. This is a strategic and operational role: part relationship manager, part enablement lead, part revenue driver.

Requirements

3–5 years of experience in channel sales, partner management, or partner success within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment.
Demonstrated track record of managing a portfolio of reseller or technology partners and driving partner-sourced revenue.
Familiarity with networking, cloud, cybersecurity, unified communications as a service (UCaaS), or managed services solutions.
Strong relationship-building, facilitation, and executive-level communication skills.
Experience managing partner pipelines in a CRM platform such as HubSpot or Salesforce.
Organized, self-directed, and comfortable managing multiple partner relationships and priorities simultaneously.

Nice To Haves

Experience supporting or selling into public sector, government, or education (SLED) markets preferred.

Responsibilities

Serve as the primary point of contact for a portfolio of channel partners, building trust with partner sales leads, technical teams, and executive stakeholders.
Conduct regular business reviews with partners to assess pipeline health, address blockers, and align on shared goals.
Monitor partner engagement and proactively address risks before they affect co-sell revenue or renewals.
Act as the voice of the partner internally, coordinating with sales, engineering, operations, and leadership to resolve issues and remove friction.
Onboard new partners and run structured enablement programs covering ITMC and 101VOICE solutions, SLED market dynamics, and sales best practices.
Identify opportunities to deepen partner relationships through co-sell motions, joint account planning, and expanded solution scope.
Develop and maintain partner-facing resources including training materials, playbooks, and competitive positioning guides.
Track partner-sourced and partner-influenced pipeline, and work with partners to advance deals through close.
Coordinate with sales, engineering, and project management to ensure smooth hand-offs on partner-driven deals and deployments.
Support partner registrations, deal registration management, and vendor alliance activities.
Maintain accurate partner records, engagement logs, and pipeline data in the CRM.
Share partner feedback and market intelligence to improve ITMC's channel program and product offerings.