Partner Success Manager
About The Position
This role is based in New York City (hybrid, in-office Tuesday–Thursday). As a Partner Success Manager, you will gain a deep understanding of customers' business priorities, KPIs, and challenges to anticipate partner needs and deliver exceptional service. You will prepare and present regular performance reports for partners, highlighting key metrics, trends, and insights to instill Button's value. You will build and maintain strong, long-term relationships with advertisers (retailers) and agency partners. You will build and manage a pipeline for marketing placement upsells, acting as a sales executive on behalf of our publishers to sell marketing inventory on their behalf. You will develop customized marketing proposals based on available inventory and client objectives, securing budget from top, mid-tier and longtail retailers. You will manage the full marketing campaign lifecycle, from outreach through negotiation and campaign execution. You will secure partner adoption of new products, and other initiatives via routine meetings and executive business reviews. You will craft and execute strategic account plans based on the priorities of partners; identify key areas of risk and growth and optimize strategy accordingly. You will ensure consistent achievement of quarterly and annual revenue goals. You will secure contract renewals for existing business. You will communicate partner feedback to the Button engineering and product team in a fluid and actionable manner in order to drive product development based on partner needs. You will oversee partner technical implementations in collaboration with Button's solutions engineering team.
Requirements
- At least 3 years’ demonstrated experience in sales or account management, driving revenue growth for high value, strategic accounts for B2B companies
- Track record of consistently (over)achieving sales and revenue goals
- Excellent ability to leverage data and analytics to effectively communicate insights to client stakeholders
- Strong written and verbal communication skills - including experience creating and presenting executive business reviews
- Keen attention to detail that ensures systematic organization and reliable delivery
- Strong focus on speed, delivering results quickly and efficiently while maintaining a high level of accuracy
- Creative inclination that will help with out of the box ways to surprise and delight Button’s partners
- A self-motivated attitude: able to take initiative to independently and proactively drive tasks forward
- A team player mentality: eager and willing to assist colleagues and contribute as needed to achieve team goals
- Ability to negotiate, communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience evangelizing new products
Responsibilities
- Gain a deep understanding of customers' business priorities, KPIs, and challenges to anticipate partner needs and deliver exceptional service
- Prepare and present regular performance reports for partners, highlighting key metrics, trends, and insights to instill Button's value
- Build and maintain strong, long-term relationships with advertisers (retailers) and agency partners
- Build and manage a pipeline for marketing placement upsells, acting as a sales executive on behalf of our publishers to sell marketing inventory on their behalf
- Develop customized marketing proposals based on available inventory and client objectives, securing budget from top, mid-tier and longtail retailers
- Manage the full marketing campaign lifecycle, from outreach through negotiation and campaign execution
- Secure partner adoption of new products, and other initiatives via routine meetings and executive business reviews
- Craft and execute strategic account plans based on the priorities of partners; identify key areas of risk and growth and optimize strategy accordingly
- Ensure consistent achievement of quarterly and annual revenue goals
- Secure contract renewals for existing business
- Communicate partner feedback to the Button engineering and product team in a fluid and actionable manner in order to drive product development based on partner needs
- Oversee partner technical implementations in collaboration with Button's solutions engineering team
Benefits
- 401(k) plan with 3% annual contribution
- Unlimited time off (including birthdays off)
- Periodic Mental Health Weeks
- Employee assistance program
- 100% premium coverage for employees for health, vision, and dental insurance plans
- 75% premium coverage for dependents for health, vision, and dental insurance plans
- Complimentary memberships to One Medical for employees and their dependents
- Monthly stipend for mobile phone/internet
- Annual lifestyle stipend
- All Access memberships to WeWork (in select markets)
- Regular coworking days and social events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
