Manager Partner Success
About The Position
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Manager, Partner Success leads a team focused on protecting, growing, and strengthening partner and customer relationships. This leader is accountable for partner retention, customer success, product adoption, and revenue growth while building a high-performing team that delivers exceptional experiences. The role partners closely with sales and cross-functional stakeholders to identify opportunities, mitigate risk, drive operational excellence, and create scalable processes that support long-term business success.
Requirements
- 6+ years of customer-facing client services, customer success, account management, or related experience.
- Experience in a technology-focused customer-facing environment supporting business customers.
- Strong written and verbal communication skills with the ability to engage audiences at all organizational levels.
- Demonstrated ability to analyze data, identify trends, and translate insights into actionable recommendations.
- Experience influencing stakeholders through collaboration, persuasion, negotiation, and consensus-building.
- Proven ability to identify common customer needs, operational challenges, and opportunities for process improvement.
- Experience leading cross-functional initiatives and driving resolution of complex business issues.
- Ability to manage multiple priorities while maintaining a strong customer focus.
Nice To Haves
- 7+ years of applicable customer success, partner success, account management, or related experience.
- Previous people leadership experience with responsibility for coaching, mentoring, and developing high-performing teams.
- Bachelor's degree in Business, Management, or a related field.
- Experience driving operational excellence, automation initiatives, and scalable customer success practices.
- Experience supporting revenue retention, growth strategies, and portfolio management activities.
- Proven success building strong internal and external stakeholder relationships.
- Experience implementing customer health, adoption, or performance measurement programs.
Responsibilities
- Lead a team of Partner Success professionals responsible for partner and customer retention, product adoption, revenue expansion, and overall account health.
- Leverage customer health, performance, and opportunity data to identify risks, uncover growth opportunities, and drive proactive engagement strategies.
- Partner closely with Sales Acquisition teams on strategic account planning, expansion initiatives, and customer growth opportunities.
- Establish and maintain consistent operating standards, tools, communication practices, and execution frameworks across the organization.
- Drive innovative thinking and continuous improvement by identifying recurring friction points and implementing scalable process enhancements and automation.
- Lead cross-functional resolution of complex partner and customer issues by aligning stakeholders, removing barriers, and ensuring timely follow-through.
- Manage a disciplined portfolio-management rhythm that prioritizes customer and partner needs based on revenue impact, risk, business priorities, and growth potential.
- Monitor key performance indicators and hold the team accountable for business outcomes, forecast accuracy, customer satisfaction, and net revenue growth.
Benefits
- Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- Bonus structure (short-term incentives, long-term incentives and/or sales compensation)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
