Partner Success Manager
About The Position
Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress. We're hiring a Partner Success Manager. From the day a new partner joins the Landing portfolio, you'll own the relationship, lead onboarding, and set clear expectations. This is a growth role, and the growth comes out of that relationship. Partners who trust you are the ones who give you more units, approve short-term rentals, and put Landing in front of their own renters.
Requirements
- Based in Birmingham
- 3+ years of professional experience
- Previous experience in customer/partner success or account management roles
- A track record of growing accounts, not just keeping them. You've gotten a partner to say yes to something they didn't ask for.
- Strong organizational skills
- Ability to multitask and problem-solve multiple issues at once
- Strong communication skills, both written and verbal
- Fearless, self-motivated and hardworking
- Ability to work in a fast-paced environment
- Self-starter comfortable working with a sense of urgency
- Tech-savvy - familiarity with Slack
Responsibilities
- Build, maintain, and expand relationships with Autopilot Partners
- Grow your portfolio through expansions, STR approvals, and partner placements.
- Handle and address incoming requests from Partners
- Work with Landing’s AP Ops & Field Operations team to ensure smooth launches
- Host kickoff calls with new properties
- Build and schedule QBRs with Partners
- Collaborate with AP Ops & Field Operations teams on addressing issues
- Assist VP with special projects in order to further streamline our business processes
Benefits
- $75,000 base salary + OTE and stock options
- Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
- We’ve got you covered with a 401(k) plan and access to ImmediatePay
- Feel relaxed with super generous PTO policy
- Opportunities for upward mobility - we want you to grow with us!
- Explore and travel comfortably with 7 free nights in a Landing home per year
- Employee perks for temporary or indefinite stays when you choose to live with Landing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
