Partner Success Specialist

First Table

1d • Remote

About The Position

First Table is hiring two Partner Success Specialists to support restaurant partners on its global restaurant discovery and booking platform. The role is fully remote, with a location preference for Melbourne, Sydney, Brisbane, or the Gold Coast, and a January 2027 start date.

The specialist will build genuine relationships with restaurant partners, understand their business goals and challenges, and help them improve bookings, availability, and overall performance. The role involves working with booking trends and partner data to identify opportunities, resolving enquiries and challenges, supporting partner engagement and retention, and taking ownership of outcomes. The specialist will join a supportive, multi-skilled team managing a shared portfolio of restaurant partners, with opportunities to develop areas of expertise.

First Table is a hospitality technology business established in Queenstown, New Zealand, with operations in New Zealand, Australia, and the UK. Its stated values are Win-Win-Win, Own It, and Grow Together.

Requirements

• At least 2 years’ experience in account management or a similar relationship-focused role.
• Confidence communicating with different personalities, building trust, and having sometimes-tricky conversations.
• A proactive mindset, including the ability to spot opportunities and take action without waiting to be told.
• Commercial curiosity and an interest in understanding what helps businesses succeed.
• A collaborative attitude, adaptability, and enthusiasm for learning new tools and ways of working.
• Genuine enjoyment of connecting with people and confidence making phone calls.

Nice To Haves

• Experience in hospitality, restaurant technology, marketplaces, or SaaS.

Responsibilities

• Develop trusted relationships with restaurant partners and understand their businesses, goals, and challenges.
• Proactively connect with restaurants and identify opportunities to improve bookings, availability, and overall performance.
• Use booking trends and partner data to uncover opportunities and recommend practical improvements.
• Manage partner enquiries and navigate challenges collaboratively to find lasting solutions.
• Identify potential risks early, strengthen partner engagement, and support long-term partner retention.
• Take initiative, follow through on work, and contribute to the success of the restaurant community.

Benefits

• Fully remote working with flexibility and autonomy.
• Supportive, collaborative team environment.
• Ownership, opportunity to contribute ideas, and a say in how the company grows.
• Learning and development across partner relationships, commercial performance, data, and emerging technology.
• Opportunity to help local restaurants thrive and make dining experiences more accessible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed