Employee Success Business Partner

Salesforce•Atlanta, GA

1d•$94,000 - $142,300

About The Position

Salesforce is seeking a U.S.-based Employee Success Business Partner (ESBP) to join its Employee Success organization. The role partners with ES teams—including ESBPs, Centers of Excellence (COEs), People Services & Operations (PS&O), Reward Partners, and global partners—to coordinate and deliver programs and initiatives that support organizational needs. It provides dedicated support to ESBPs and leaders in the sales distribution team on organizational health reviews, organizational changes, promotions, talent reviews, performance reviews, employee experience surveys, and related matters. The position combines strategic advising, operational and analytical support, project leadership, employee and leader coaching, and process improvement. The ESBP helps interpret workforce data, translate trends into insights, support talent strategy and organizational effectiveness, and advance transformation efforts using AI, agents, user acceptance testing (UAT), automation, and continuous process improvement.

Requirements

Experience working closely with ESBPs, COEs, executives, managers, and employees to address issues and execute HR solutions and strategies.
Ability to support a diverse, geographically dispersed, multicultural, fast-paced environment.
Self-starter who acts proactively.
Comfort with ambiguity and a demonstrated ability to drive change.
Ability to build effective relationships across organizational levels and diverse client groups.
Excellent verbal and written communication skills, including the ability to communicate strongly and succinctly.
Ability to maintain confidentiality, including when handling highly confidential data.
Ability to ramp up quickly, recognize Salesforce’s culture, and proactively identify issues or development areas.
Ability to collect, assimilate, analyze, and present data.
Strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentation software, Workday, and Tableau.
Ability to interpret trends and data, connect insights, and present clear themes.
Ability to partner with COEs to design, build, and implement programs and processes that support business needs.
Ability to deliver difficult feedback, coach leaders through challenging scenarios, and facilitate team discussions.
General knowledge of employment policies and practices.
Knowledge of staffing, compensation, and talent management best practices.
Bachelor’s degree or equivalent relevant experience.

Responsibilities

Advise ESBP partners and business leaders, aligning HR strategies with business needs.
Provide quantitative and qualitative operational and analytical support for ES programs and initiatives.
Monitor and interpret employee satisfaction, attrition, turnover, and other workforce trends and metrics using HR analytics tools.
Identify analyses needed to explain organizational health to leaders and propose relevant Employee Success activities.
Support digital transformation through AI, agents, UAT, and continuous process improvement.
Partner with ESBPs, COEs, and global partners to deliver HR processes, programs, and insights.
Work with ESBPs and supported business units to deliver talent strategy initiatives, including retention, talent assessment, succession planning, compensation, mobility, and change management.
Lead ES programs by tracking objectives, timelines, communication plans, priorities, and outcomes; organize other team members as needed.
Partner with leaders to improve organizational effectiveness and promote a high-performance culture.
Support the business through transformation, change, growth, acquisition, and reorganization.
Coach and enable people leaders and employees on Employee Success topics and programs, and help resolve issues.
Create tools, templates, and resources to support consistent service delivery at scale.
Partner with ES Operations on knowledge transfer and resolving root causes of service delivery issues affecting employee and manager experience.
Work with COEs and PS&O peers to identify work suitable for automation or revised processes, and recommend appropriate team alignment.