Employee Relations Business Partner

City National Bank • Los Angeles, CA

3d

About The Position

The Employee Relations Business Partner serves as a trusted advisor and provides employee relations expertise to leaders and colleagues to promote a fair, positive, collaborative, and productive work environment. The role manages day-to-day employee relations for assigned departments, provides performance-management support, and resolves complex employee relations matters and workplace conflicts, including investigations of policy violations and alleged misconduct.

The position conducts and documents investigations, evaluates evidence and findings, recommends resolutions consistent with policies and procedures, and collaborates with internal stakeholders to assess risk. It also advises managers and colleagues on performance concerns, corrective action, conflict resolution, and policy interpretation; reviews policies and procedures; analyzes case trends; and contributes to training and other initiatives. The role is expected to uphold RBC’s Blueprint and ensure compliance with applicable legal requirements.

This position may require travel to different work locations. Unless otherwise indicated as fully remote, reporting to a designated City National location is an essential job function.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• At least 5 years of Human Resources experience, including at least 3 years of dedicated employee relations and investigative experience.
• Demonstrated experience independently conducting workplace investigations involving alleged misconduct, policy violations, and other complex employee relations matters.
• Experience preparing thorough investigation documentation, credibility assessments, findings, and recommendations.
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, and case management systems.
• Ability to travel to different work locations.

Nice To Haves

• Extensive knowledge of employment laws, regulations, HR policies, and employee relations best practices.
• Proven ability to independently manage a high-volume caseload of complex and sensitive employee relations matters from intake through resolution.
• Ability to identify organizational risk and provide practical, business-focused recommendations aligned with policy, employment law, and CNB/RBC values.
• Effective coaching and consultative skills, including advising leaders on performance management, disciplinary actions, conflict resolution, policy interpretation, and risk mitigation.
• Exceptional written communication skills, including the ability to prepare clear, objective investigation reports and executive-level summaries.
• Strong verbal communication, interpersonal, and influencing skills, including the ability to navigate sensitive, confidential, and emotionally charged situations.
• Sound judgment, objectivity, and discretion when handling confidential information.
• Ability to build credibility and effective working relationships with leaders, HR Business Partners, Legal, Compliance, and other stakeholders.
• Strong organization, attention to detail, documentation, follow-up, and case-management skills.
• Comfort working in a fast-paced, high-volume environment while managing competing priorities and meeting established service levels.

Responsibilities

• Conduct timely, objective, and thorough investigations into HR-related concerns raised through the Ethics Office and other channels.
• Develop investigation plans to gather relevant factual information.
• Document investigations, including interview summaries, evidence collection, and findings, and maintain accurate, detailed records securely.
• Analyze investigation findings and determine appropriate resolutions in accordance with policies and procedures.
• Consult with appropriate internal stakeholders, including Ethics, Legal, Compliance, Internal Fraud, Security, and HR Business Partners, to assess risks.
• Prepare clear investigation reports summarizing allegations, investigative work, findings, and evidence-based conclusions.
• Use case management systems and other tools to document findings and evidence.
• Analyze case data for trends and opportunities, and develop strategies to address systemic issues and mitigate organizational risk.
• Guide and advise managers on performance issues and corrective action.
• Coach and advise colleagues and managers on sensitive HR issues, conflict resolution, and workable solutions.
• Interpret and explain colleague-relations policies, procedures, and regulations.
• Review policies and procedures and recommend changes that support the colleague experience.
• Foster effective communication and healthy workplace relationships among colleagues and managers.
• Analyze employee relations trends and recommend broad-based training or other preventive interventions.
• Participate in developing and deploying employee relations training and other team projects.
• Demonstrate and promote RBC’s Blueprint, emphasizing trust, integrity, and collaboration.
• Ensure compliance with federal, state, and local legal requirements by monitoring legislation and best practices, enforcing adherence, and advising management on needed actions.

Benefits

• Medical, dental, and vision coverage available the first of the month following the start date.
• 401(k) company matching contribution.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time.
• Fertility benefits and cancer, diabetes, and musculoskeletal support programs.
• Career mobility support from a dedicated recruitment team.
• Colleague Resource Groups for networking and community engagement.
• Eligibility for bonus and/or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level