Employee Relations Business Partner

Apple • Jacksonville, FL

1d

About The Position

The Employee Relations Business Partner (ERBP) provides consulting and direction on employee relations matters to managers, leaders, and employees within Apple’s Retail and AppleCare organization. The role helps ensure legal compliance and consistent, objective, and fair adherence to Apple policies in a manner that fosters the Credo, in deep partnership with Centers of Excellence.

The ERBP identifies, analyzes, and implements resolutions to complex and highly sensitive employee relations issues, including situations without established precedents. The role advises and influences market leadership teams on critical employee relations decisions, including harassment, business conduct, terminations, and HR policies, guidelines, and practices. These decisions may have significant organizational impact and involve substantial risk.

The position evaluates employee-related decisions in response to employee concerns, conducts investigations into potential misconduct and policy violations, and carries out workplace violence assessments and response plans as needed. It also develops, communicates, and implements company-wide employee relations programs, policies, and procedures; trains HR, ER, and line management on employee relations topics; and uses ER metrics with clients to identify trends and develop proactive strategies that cultivate positive employee relations.

Requirements

• 7–12+ years of HR experience in employee relations.
• Deep expertise in conducting investigations and skill in investigation-related documentation.
• Knowledge of local, state, and federal employment laws and regulations.
• Experience balancing multiple priorities, stakeholders, and work streams across markets.
• Ability to travel 20–30%.
• Ability to work independently and organize, plan, and prioritize work.
• Ability to build strong partnerships and collaborate with managers and HR colleagues.
• Demonstrated command skills and ability to influence others.
• Exceptional communication skills, including effective listening, writing, and presentation.
• Large-corporation HR/ER experience.

Responsibilities

• Consult with and provide direction to managers, leaders, and employees on employee relations matters within Apple Retail and AppleCare.
• Partner with Centers of Excellence to support legal compliance and consistent, objective, and fair application of Apple policies.
• Identify, analyze, and implement resolutions to complex and highly sensitive employee relations issues, including cases without established precedents.
• Advise and influence market leadership teams on critical employee relations decisions involving matters such as harassment, business conduct, terminations, and HR policies, guidelines, and practices.
• Evaluate employee-related decisions in response to employee concerns.
• Conduct investigations into potential misconduct and policy violations, with varying levels of complexity.
• Conduct workplace violence assessments and implement response plans as needed.
• Develop, communicate, and implement company-wide employee relations programs, policies, and procedures.
• Train HR, ER, and line management on employee relations topics.
• Use employee relations metrics with clients to identify trends and develop proactive strategies to cultivate positive employee relations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed