Employee Success Business Partner

Salesforce•Seattle, WA

3d•$94,000 - $142,300

About The Position

Salesforce is seeking a U.S.-based Employee Success Business Partner (ESBP) to join its Employee Success organization. The role partners with ES teams, including ESBPs, Centers of Excellence (COEs), People Services & Operations (PS&O), and Reward Partners, to coordinate and deliver programs and initiatives that support business needs. It provides dedicated support to ESBPs and leaders in the sales distribution team on organizational health reviews, organizational changes, promotions, talent reviews, performance reviews, employee experience surveys, and related activities. The ESBP provides operational, analytical, and strategic support to business leaders and ESBP partners. The role interprets workforce trends and metrics, develops insights about organizational health, supports talent strategies and organizational change, and leads projects through planning, communication, tracking, and completion. It also coaches people leaders and employees, develops tools and resources for consistent service delivery, and identifies opportunities to improve or automate processes. The position operates in a fast-paced, changing environment and supports digital transformation through AI, agents, user acceptance testing, and continuous improvement.

Requirements

Experience working closely with ESBPs, COEs, executives, managers, and employees to handle HR issues and execute solutions and strategies.
Ability to support diverse, geographically dispersed, multicultural, fast-paced environments.
Self-starter with a proactive approach.
Comfort with ambiguity and demonstrated ability to act as an agent for change.
Ability to build effective relationships across organizational levels and diverse client groups.
Excellent verbal and written communication skills, including the ability to communicate succinctly.
Ability to maintain confidentiality, including when handling highly sensitive data.
Ability to ramp up quickly, recognize Salesforce's culture, and proactively identify issues or development areas.
Ability to collect, assimilate, analyze, and present data.
Strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentation software, Workday, and Tableau.
Ability to translate trends and data into key insights and presentable themes.
Ability to partner with COEs to design, build, and implement programs and processes that support business needs.
Ability to deliver difficult feedback, coach leaders through difficult scenarios, and facilitate team discussions.
General knowledge of employment policies and practices.
Knowledge of staffing, compensation, and talent management best practices.
Bachelor's degree or equivalent relevant experience.

Responsibilities

Advise ESBP partners and business leaders, ensuring HR strategies support business needs.
Provide operational and analytical support to ESBPs using quantitative and qualitative data for strategic programs and initiatives.
Monitor and interpret trends and metrics related to employee satisfaction, attrition, and turnover, and use HR analytics to inform business decisions.
Identify analyses needed to communicate organizational health to leaders and propose relevant Employee Success activities.
Support digital transformation through AI, agents, user acceptance testing, and continuous process improvement.
Partner with ESBPs, COEs, and global partners to deliver HR processes, programs, and insights.
Support the organization's talent strategy, including retention, talent assessment, succession planning, compensation, mobility, and change management.
Lead Employee Success program projects, tracking objectives, timelines, communication plans, and outcomes; coordinate team members as needed.
Partner with leaders to drive organizational effectiveness and a high-performance culture.
Support the business through transformation and change, including growth, acquisitions, and reorganizations.
Coach and enable people leaders and employees on Employee Success topics and programs, and help resolve issues.
Create tools, templates, and resources to support consistent service delivery at scale.
Partner with Employee Success Operations on knowledge transfer and root-cause resolution of service delivery issues affecting employee and manager experience.
Work with COEs and PS&O peers to identify work that can be scaled through automation or revised processes, and recommend appropriate alignment with other teams.