Customer Success Partner

INGENIOUS.BUILD • Nashville, TN

1d • $90,000 - $115,000

About The Position

INGENIOUS.BUILD develops a cloud platform for companies in the real estate and construction industries to manage projects throughout their lifecycle. The Customer Success Partner manages customer accounts, improves products, implements solutions, builds client relationships, identifies upsell opportunities, and conducts technical demonstrations for products serving the Architecture, Engineering, and Construction (AEC) industry. The role partners with clients to deliver predictable outcomes and support their business growth.

Requirements

• At least 2 years of experience in a startup environment.
• Practical knowledge of construction or engineering.
• Experience working with complex, multi-divisional, geographically distributed customers.
• Strong leadership, organizational, and communication skills.
• Ability to create structure in ambiguous situations and design effective processes.
• Passion for technology and for working at a fast-growing SaaS company.
• Experience working with cross-functional teams such as Sales, Product, and Marketing.

Responsibilities

• Collaborate with new and existing customers by providing guidance, configuration assistance, educational support, and documentation.
• Build and maintain client relationships, serving as the primary point of contact for product-related questions, concerns, and support.
• Follow internal processes to improve customer health, increase retention, and mitigate risk.
• Conduct periodic business reviews to ensure customers are receiving value from INGENIOUS.BUILD.
• Develop a deep understanding of product features and functions and how they can address customer challenges.
• Identify opportunities to expand product adoption and revenue within existing accounts, and develop upsell strategies for additional features, modules, or services.
• Bridge sales, product, and customer support teams to build customer loyalty and reduce churn.
• Act as a project manager, coordinating between clients and INGENIOUS.BUILD teams.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed