Customer Success Enablement Business Partner

Stripe • Seattle, WA

1d

About The Position

The Customer Success Enablement Business Partner supports Stripe’s Customer Success teams from onboarding through ongoing development, connecting global enablement programs with the priorities of Customer Success leaders, managers, and teams. The role serves as a strategic enablement partner to Customer Success leadership, identifying the skills, knowledge, and practices Customer Success Managers need to support users effectively and translating those needs into a focused enablement roadmap.

The position combines strategic partnership with hands-on execution. It shapes role-specific learning offerings, equips managers to reinforce skills, and uses data and feedback to evaluate program effectiveness. The Business Partner works with global program owners, Customer Success Operations, and subject matter experts, while making prioritization tradeoffs and connecting stakeholders with relevant enablement expertise.

Requirements

• 5+ years of experience in customer success, professional services, enablement, program management, or a related field supporting post-sales or customer-facing teams.
• Working knowledge of the customer success role, demonstrated through direct experience or close partnership with customer success teams.
• Experience leading complex, cross-functional programs, including setting priorities, managing dependencies, and coordinating execution.
• Experience partnering with senior stakeholders, communicating recommendations and tradeoffs, and translating business needs into practical programs, resources, or guidance.
• Experience using data and stakeholder feedback to identify performance needs, evaluate results, and improve programs or ways of working.

Nice To Haves

• Experience designing or delivering onboarding, training, or ongoing enablement for customer-facing teams.
• Experience supporting customer success teams serving large enterprise customers.
• Experience building or improving an enablement program, service model, or governance framework.
• Experience working across regions and time zones within a global, matrixed organization.
• Familiarity with conversation intelligence, learning platforms, workflow automation, or applications of artificial intelligence in enablement.

Responsibilities

• Partner with Customer Success leadership to define and execute an enablement strategy aligned with business priorities, role expectations, and performance needs.
• Shape CSM onboarding and ongoing development by building role-specific offerings and coordinating handoffs for ongoing administration and management.
• Build governance, roadmaps, and operating rhythms to prioritize requests, manage dependencies, and deliver complex programs consistently.
• Coordinate with Customer Success Operations, technical enablement, Product, and Marketing to prepare teams for evolving products, processes, tools, and user needs.
• Maintain an enablement roadmap, manage cross-functional dependencies, and communicate priorities, progress, and tradeoffs to leaders and stakeholders.
• Use conversation intelligence, learning and competency data, business indicators, and field feedback to identify needs and evaluate enablement effectiveness.
• Lead learning sessions and equip managers to reinforce skills through practice, coaching, assessment, and feedback.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed