Customer Success Enablement Business Partner

Stripe • San Francisco, CA

22h

About The Position

Stripe is a financial infrastructure platform used by companies around the world to accept payments, grow revenue, and pursue new business opportunities. Its mission is to increase the GDP of the internet.

Go-to-Market Enablement develops capabilities that help Stripe’s customer-facing teams deliver greater value to users. It aligns expectations for role excellence, builds practical learning experiences, and equips managers to reinforce skills and behaviors. Stripe’s Customer Success Managers partner with users after they begin using Stripe, helping them understand business health, address challenges, and identify opportunities to get more value from Stripe products.

The Customer Success Enablement Business Partner supports Customer Success teams from onboarding through ongoing development, connecting global enablement programs with the priorities of Customer Success leaders, managers, and teams. The role partners strategically with Customer Success leadership to identify the skills and practices teams need, translate those needs into an enablement roadmap, and coordinate delivery with global program owners, Customer Success Operations, and subject matter experts. The position combines strategic partnership with hands-on execution, including developing role-specific learning, enabling managers to reinforce skills, and evaluating effectiveness using data and feedback. It also requires prioritizing work, protecting team time, and connecting stakeholders with relevant enablement expertise.

Requirements

• At least 5 years of experience in customer success, professional services, enablement, program management, or a related field supporting post-sales or customer-facing teams.
• Working knowledge of the customer success role, demonstrated through direct experience or close partnership with customer success teams.
• Experience leading complex, cross-functional programs, including setting priorities, managing dependencies, and coordinating execution.
• Experience partnering with senior stakeholders, communicating recommendations and tradeoffs, and translating business needs into practical programs, resources, or guidance.
• Experience using data and stakeholder feedback to identify performance needs, evaluate results, and improve programs or ways of working.

Nice To Haves

• Experience designing or delivering onboarding, training, or ongoing enablement for customer-facing teams.
• Experience supporting customer success teams serving large enterprise customers.
• Experience building or improving an enablement program, service model, or governance framework.
• Experience working across regions and time zones within a global, matrixed organization.
• Familiarity with conversation intelligence, learning platforms, workflow automation, or applications of artificial intelligence in enablement.

Responsibilities

• Partner with Customer Success leadership to define and execute an enablement strategy aligned with business priorities, role expectations, and performance needs.
• Shape onboarding and ongoing development for Customer Success Managers by building role-specific offerings and coordinating handoffs for ongoing administration and management.
• Build governance, roadmaps, and operating rhythms to prioritize requests, manage dependencies, and deliver complex programs consistently.
• Coordinate with Customer Success Operations, technical enablement, Product, and Marketing to prepare teams for evolving products, processes, tools, and user needs.
• Maintain an enablement roadmap, manage cross-functional dependencies, and communicate priorities, progress, and tradeoffs to leaders and stakeholders.
• Use conversation intelligence, learning and competency data, business indicators, and field feedback to identify needs and evaluate enablement effectiveness.
• Lead learning sessions and equip managers to reinforce skills through practice, coaching, assessment, and feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed