Partner Success Manager

TalkingPoints•Miami, FL

2d•$90,000 - $105,000

About The Position

TalkingPoints is an education technology nonprofit that helps schools reach and engage families through accessible, two-way communication in more than 150 languages, along with data, insights, and supports that strengthen relationships and student success. The Partner Success Manager will join the Partner Success Team and work closely with Sales, Data Integrations, and Support to implement, optimize, and grow mid-market and enterprise school and district partnerships. This role supports a large urban school district in the Miami, Florida area and requires regular onsite presence at district offices and school sites. The ideal candidate is bilingual in Spanish and can deliver professional learning and partner support as needed. The Partner Success Manager owns a portfolio of partnerships, building relationships with district partners and leadership and aligning TalkingPoints’ use with their goals. The role guides onboarding and product adoption, monitors family engagement trends, and collaborates with partners to optimize implementation. In partnership with Account Executives, the manager develops territory strategy and identifies opportunities for expansion and upsell. The role also owns renewals and retention, facilitates product training and family engagement workshops, and communicates partner trends and challenges to internal teams while helping partners adopt new features and changes.

Requirements

At least 4 years of experience in an account management role at a technology company, working with mid- through senior-level stakeholders.
A track record of building relationships with varied stakeholders and achieving measurable success for their goals.
Strong written and oral communication skills.
Experience using CRM tools; Salesforce is preferred.
Experience with communication and collaboration platforms such as Slack, Zoom, G Suite, and Notion.
Background in K-12 education.
Bilingual in English and Spanish.
Ability to be onsite regularly at district offices and school campuses in the Miami area and provide in-person professional learning and support as needed.
Experience in or empathy with communities served, such as underserved populations and education, immigration, bilingual, or multicultural environments.
Relationship-driven, organized, creative, and tenacious approach to supporting school and district partners.

Nice To Haves

Experience using Salesforce.

Responsibilities

Own and nurture partner relationships as the primary owner of a book of business, acting as an extension of school and district partner teams.
Understand district goals and strategies and develop relationships with district leadership to integrate TalkingPoints for maximum impact.
Guide onboarding and product adoption in collaboration with the Data Integration Team through goal setting, understanding partner context, and aligning with best practices.
Monitor partner family engagement trends and collaborate with partners to optimize implementation and achieve success goals.
Collaborate with Account Executives on territory strategy, leveraging current partnerships and identifying opportunities for expansion and upsell.
Own partner renewals and retention, leading renewal conversations and contract finalization.
Facilitate engaging product training and family engagement workshops for partner teachers, staff, and administrators, including onsite professional learning as needed.
Elevate partner trends and challenges to internal teams, including Product, Marketing, and Support.
Guide partners through feature releases and change management to support seamless adoption and optimized impact.