Partner Success Manager
About The Position
Zipline is seeking a Partner Success Manager to activate new restaurant and retail partners in Atlanta and help them build their business on Zipline’s drone-delivery platform. The role directly owns relationships with local partners, launches new restaurant and retail sites, builds trusted relationships with site managers, and identifies opportunities to grow the business. The Partner Success Manager serves as an on-the-ground source of customer insights, identifying pain points and potential product features while coordinating across teams to plan and execute solutions. This role is based locally in Atlanta, Georgia.
Requirements
- At least 3 years of experience in partner success, customer success, or field operations.
- Experience collaborating across cross-functional teams.
- Experience with pragmatic problem solving and driving initiatives.
- Ability to build trust through authenticity, direct communication, and empathy for customers.
- Strong organizational and analytical skills, including using data to make decisions.
- Confidence presenting complex solutions in a way that inspires an audience.
- Familiarity with business models and value drivers for delivery marketplaces, retailers, and restaurants.
- Commitment to continuous learning.
- Curiosity, pragmatism, customer focus, structured thinking, and an action-oriented approach.
- Ability to coordinate across multiple teams, work with ambiguity, and adapt to a changing environment.
Nice To Haves
- Experience in a delivery marketplace, retail, restaurant, or ecommerce environment.
Responsibilities
- Understand partner operations and business objectives, and develop strong day-to-day operating partnerships.
- Work cross-functionally to launch and expand Zipline’s service to partners, resolve challenges, and drive continuous improvement.
- Establish regular communication and trusted relationships with local managers at restaurant and retail partner sites.
- Gather customer insights, analyze data, and report findings to identify growth opportunities and inform the product roadmap.
- Engage proactively with customer stakeholders to build long-lasting trust.
- Advocate for customer needs and help drive product and service improvements.
Benefits
- Equity compensation may be included.
- Overtime pay may be included.
- Discretionary annual or performance bonuses may be included.
- Sales incentives may be included.
- Medical insurance may be included.
- Dental insurance may be included.
- Vision insurance may be included.
- Paid time off may be included.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
